Contact centre Work, Jobs in Armagh (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
3d
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Assistant Information Governance Officer
Education Authority —Armagh
- £39,862 - £42,839 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
9d
Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch
A01 Santander UK plc —Lurgan
- From £25,000 a year
- Part-time
- Customer service
- Banking
Finance & Operations Manager (Full-Time)
Northbridge Automotive —Newry
- £33,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
6d
Functional Specialist - Northern Ireland
Capita Health Assessment Advisory Service —Dungannon
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Customer Experience Advisor | S1 | Retail Banking | Newry
A01 Santander UK plc —Newry
- From £25,000 a year
- Part-time
- Customer service
- Banking
1d
Paramedic Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Control Room Operator
Mitie —Lurgan
- £13.98 an hour
- Overtime
- Customer service
- Communication skills
- Free parking
Support Worker
Cuan Mhuire —Newry
- From £13 an hour
- Weekend availability
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
Children's Activity Support - Group Helper (Newry Family Support Centre)
Barnardo's —Newry
- Call to connect
- Preschool
Receptionist
Slurrykat Ltd —Craigavon
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
9d
Reliability Maintenance Engineering Technician, RME Team
Amazon UK Services Ltd. —Portadown
- Full-time
- Maintenance
- Mechanical knowledge
Health Care Assistant
Ann's Home Care —Portadown
- £12.82 an hour
- Weekend availability
- Care experience
- IT
- Care plans
- Paid training
Occupational Therapist Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Physiotherapist Assessor
Capita Health Assessment Advisory Service —Dungannon
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply

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Customer Operations Manager
Maurer & Sons Ltd. —Armagh
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
£3,300 - £4,600 a month
Quick apply
3d
Services Operations Program Manager
Ciena —Belfast
Ability to collaborate and drive alignment across global, cross‑functional teams in a fast‑paced environment. Certifications: PMP certification or a comparable…

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month
3 days ago

Qualifications

Management
Customer service
Microsoft Office
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

contact centre jobs in armagh

Contact Centre Manager

Customer Operations Manager

Assistant Information Governance Officer

Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch

Finance & Operations Manager (Full-Time)

Functional Specialist - Northern Ireland

Customer Experience Advisor | S1 | Retail Banking | Newry

Paramedic Assessor

Control Room Operator

Support Worker

Children's Activity Support - Group Helper (Newry Family Support Centre)

Receptionist

Operations Director - Network Access Products

Reliability Maintenance Engineering Technician, RME Team

Health Care Assistant

Occupational Therapist Assessor

Physiotherapist Assessor

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