Line lead Work, Jobs in Armley, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
13d
Project Navigator
St George's Crypt —Leeds
- £18,226.87 a year
- Part-time
- Conflict management
- Cleaning
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Site Operative
O.C.O TECHNOLOGY —Leeds
- £29,609.69 a year
- Full-time
- Maintenance
- Cleaning
- Computer skills
- Referral programme
Quick apply
Customer Service Representative
The Project Advisory Group —Leeds
- £26,000 - £28,000 a year
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
22h
Retail Supervisor
Loake Shoemakers —Leeds
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
14d
General Practitioner
Operose Health —Leeds
- £99,000 - £112,500 a year
- Annual leave
Quick apply
Lettings Negotiator
Manning Stainton —Leeds
- £23,500 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
13d
Property Investment Consultant
CityRise —Leeds
- £50,000 - £100,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Sick pay
Quick apply
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
12d
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Management Trainee
The Project Advisory Group —Leeds
- £26,000 - £28,000 a year
- Full-time
- Marketing
- Team management
- Mentoring
- Free parking
- Paid training
Quick apply
22h
Here For You Leeds – Crisis Service Team Leader
Touchstone —Leeds
- From £34,036.66 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
6d
Delivery Manager
HM Courts & Tribunal Service —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
14d
Facilities Manager
Low Carbon Contracts Company —Leeds
- £55,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply
19h
Employee Relations & Policy Lead
PIB Group Services Ltd. —Leeds
- £70,000 - £75,000 a year
- Management
Quick apply
School Administrator
Branches Education Group Limited —Leeds
- £30,397.26 - £32,698.85 a year
- Monday to Friday
- Microsoft Outlook
- Administrative experience
- Human resources
- Free parking
- Employee discount
Quick apply
8d
Cloud Kitchen Assistant
Pasta Evangelists —Leeds
- £12.21 - £13.71 an hour
- Part-time
- Bar
- Cooking
- Cleaning
- Referral programme
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
13 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

line lead jobs in armley, nl

Customer Resolution Team Leader

Project Navigator

Site Operative

Customer Service Representative

Retail Supervisor

General Practitioner

Lettings Negotiator

Customer Service Team Leader

Property Investment Consultant

Digital Portfolio Analyst

Area Care Manager

Management Trainee

Here For You Leeds – Crisis Service Team Leader

Operational Lead

Delivery Manager

Facilities Manager

Employee Relations & Policy Lead

School Administrator

Cloud Kitchen Assistant

Helpdesk Lead

I want to receive the latest job alerts for line lead in armley, nl

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