Team leader Work, Jobs in Armley, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
14d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
Team Leader
TK Maxx —Leeds
- Full-time
- Team management
- Employee discount
5d
Team Leader
Unique Support Solutions —Leeds
- £16.25 an hour
- 8 hour shift
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
2d
Team Leader
Home Bargains —Leeds
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
3d
Team Leader
Proper Locals - BRA_206 —Leeds
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Card Factory —Leeds
- Up to £13 an hour
- Customer service
- Leadership
6d
Senior Team Leader
Manor House Care Home —Leeds
- From £14 an hour
- Full-time
- Medication administration
- Continuous improvement
- Mentoring
- Free parking
- Store discount
Quick apply
Here For You Leeds – Crisis Service Team Leader
Touchstone —Leeds
- From £34,036.66 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Team Leader Nights
Adel Square —Adel
- £13.77 an hour
- Weekend availability
- Training & development
- Care plans
- Leadership
Quick apply
2d
Anthropologie Team Leader - Leeds, UK
Anthropologie —Leeds
- Full-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
2d
Cleaning Lead
Leeds University Union —Leeds
- £30,030 a year
- Full-time
- University
- Team management
- Organisational skills
- Store discount
- Health & wellbeing programme
Quick apply
Warehouse Team Leader
Omnia Resourcing —Leeds
- £34,000 - £36,000 a year
- Organisational skills
- Leadership
- Communication skills
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
7d
Customer Recovery Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Full-time
- Hybrid work
- Data analysis skills
- Team management
- Computer skills
- Annual leave
6d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
Specialty - Credit Control Team Leader
Sedgwick —Leeds
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Data Lead
PPG Health In Justice —Leeds
- Up to £33,510 a year
- Monday to Friday
- Data entry
- Communication skills
- Employee discount
21h
Team Leader
KFC Beeston - White Rose Shopping Centre —Leeds
- Up to £13 an hour
- Full-time
- Training & development
- Restaurant
- Employee discount
Quick apply
Transport Team Leader
Greggs —Leeds
- £15.11 an hour
- Weekend availability
- Employee discount
Quick apply

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team leader jobs near armley, nl

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

team leader jobs in armley, nl

Customer Resolution Team Leader

Customer Service Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Team Leader

Senior Team Leader

Here For You Leeds – Crisis Service Team Leader

Team Leader Nights

Anthropologie Team Leader - Leeds, UK

Cleaning Lead

Warehouse Team Leader

Operational Lead

Customer Recovery Team Leader

Customer Support Team Manager

Specialty - Credit Control Team Leader

Data Lead

Team Leader

Transport Team Leader

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