application support analyst Work, Jobs in arnold, ntt (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
6d
Business Analyst - 12 month fixed term contract
MiningRemediation —Mansfield
- £47,047 a year
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Data Analyst (Finance)
Rushcliffe Borough Council —Nottingham
- £43,815 - £46,611 a year
- Full-time
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
3h
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5h
First Team Data Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- SQL
- Analysis skills
- Python
- Free parking
- Employee assistance programme
9d
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
HR Systems and Data analyst
North West Leicestershire District Council —Coalville
- £32,597 - £36,363 a year
- Full-time
Performance Analysis Lead
Loughborough University —Loughborough
- £35,608 a year
- Call to connect
- Hybrid work
- University
8d
UI (Product) Designer - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
2d
AI Integration Specialist
Skins Sexual Health Ltd/Creative Conceptions LTD —Newark-on-Trent
- From £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- APIs
- AI
- Work from home
- Employee discount
Quick apply
8d
Data Coordinator and Analyst
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
18h
Data Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Quick apply
14d
Senior BI Developer
TheNottingham —Nottingham
- Up to £50,000 a year
- Hybrid work
- Azure
- SQL
- No degree
MI Analyst
GXO Logistics —Worksop
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
11h
Associate Business Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Data Analyst / Developer
Steris —Derby
- Full-time
- DevOps
- SQL
- Project management
Payments Data Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

6 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

application support analyst jobs in arnold, ntt

First Line Analyst 3

Business Analyst - 12 month fixed term contract

IT Systems Analyst

Data Analyst (Finance)

Tech Operations Analyst

First Line Analyst

Information Analyst

First Team Data Analyst

Logistics Continuous Improvement Analyst

HR Systems and Data analyst

Performance Analysis Lead

UI (Product) Designer - Principal Associate

AI Integration Specialist

Data Coordinator and Analyst

Data Analyst

Senior BI Developer

MI Analyst

Associate Business Analyst

Data Analyst / Developer

Payments Data Analyst

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