Customer care manager Work, Jobs in Arnold, Ntt (with Salaries)

Centre Manager
BCA —Nottingham
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Customer Resolution Lead
TheNottingham —Nottingham
- Hybrid work
- Annual leave
13d
Assistant Manager
Nottingham Castle RP —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
14d
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
18h
Move Manager
LRG —Derby
- Monday to Friday
- Customer service
Quick apply
11d
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
General Manager
TFP Fertility —Nottingham
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
Quick apply
4d
Venue Manager (salary plus profit share)
Thomas Reminton ltd —Melton Mowbray
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Profit sharing
- Employee discount
Quick apply
8d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
11d
Customer Experience Manager
First Fence —Hucknall
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
7d
Centre Manager
HiQ Tyres and Autocare —Nottingham
- Full-time
- Management
- Project management
- Leadership
- Employee discount
- Referral programme
Quick apply
Final Mile Territory Manager
Evri —Nottingham
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Retail Deputy Manager
The Works —Nottingham
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
13d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
1d
Campaign Lead
Games Workshop —Nottingham
- Free parking
- Employee discount
1d
Store Manager
Heron Foods —Nottingham
- £30,920 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply
5d

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Centre Manager

BCA -
Nottingham

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Driving Licence
Six Sigma
Continuous improvement
IT
Leadership
Communication skills

Full job description

About The Role

Job Title: Centre Manager - BCA Nottingham

Salary: Competitive + bonus + car or car allowance

Location: Nottingham

Working Hours: 40 hours per week, Monday - Friday.

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main purpose of the role:

To lead the day-to-day operations of BCA Nottingham vehicle remarketing centre.

You will be responsible for all departments including Yard operations and on-site logistics, Aftersales covering all buyer interactions on the premises plus post sale disputes, Production completing all products and services, maximising stock churn and sales performance, and Workshop which includes both cosmetic and mechanical enhancement.

You will ensure that budgetary, business & people targets are met while adhering to all Company and legal standards.

Key focus of the role:

Full People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of staff and supplier staff headcount.
Be consistent with BCA Values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
Revenue and cost control.

There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.

Stakeholder Engagement:

Centre Managers work closely with their dedicated Business Partners from both the Finance and HR teams, they have a strong working relationship with centralised Online Operations, Group Commercial Team, Value Enhancement, Health & Safety, and Buyer Functions, plus other Constellation Group businesses (cinch, We Buyer Any Car, BCA Automotive & Logistics), and the network of Centre Managers across the UK.

Knowledge and Experience Required:

Essential:

Exceptional People & Team Leadership experience
Operational Management
Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media
Ability to understand and resolve complex problems at root cause.
Have a focussed mind-set of service improvement
Strong IT skills and data literacy
A full UK driving licence as you will be required to travel at times

Preferable:

Experience of process and continuous improvement systems (Six Sigma / Lean etc)

Technical skills:

Leadership and people development
Data and analysis
Strong communicator
Computer & digital competency
Financial Acumen
Problem solving
Delegation & time management

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Quick apply

Refine Your Search

customer care manager jobs in arnold, ntt

Centre Manager

Head of Service Delivery

Customer Resolution Lead

Assistant Manager

Customer Support Assistant Manager

Move Manager

Operations Manager

General Manager

Venue Manager (salary plus profit share)

Sales Team Manager - Contact Centre

Customer Experience Manager

Centre Manager

Final Mile Territory Manager

Customer Experience Manager

Area Manager, Customer Fulfillment

Retail Deputy Manager

Customer Relationship Manager

General Manager

Campaign Lead

Store Manager

I want to receive the latest job alerts for customer care manager in arnold, ntt

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