Customer support coordinator Work, Jobs in Arundel, Wsx (with Salaries)

Customer Experience Coordinator
Telecom Acquisitions Ltd. —Horsham
- Up to £37,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Facilities Planned Maintenance Coordinator - Part Time
LRG —Worthing
- Part-time
- Microsoft Office
- Organisational skills
Quick apply
7d
Dental Receptionist / Treatment Coordinator (Progression Opportunity)
Umi Clinic —Petersfield
- From £15 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
Quick apply
Events Coordinator and Designer
Sodexo —Brighton
- Up to £30,000 a year
- Weekend availability
- CRM software
- Hospitality
- Sales
- Free parking
- Employee assistance programme
Quick apply
17h
Hire & Sales Coordinator
GAP Group —Lewes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Senior Sales Coordinator
Alsford —Horsham
- £28,550 - £32,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Sick pay
Quick apply
12d
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

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customer support coordinator jobs near arundel, wsx

Customer Experience Coordinator

Telecom Acquisitions Ltd.
Horsham

Quick apply

Job details

Permanent | Full-time
Up to £37,000 a year

Benefits

Company pension

Qualifications

Customer service
Upselling
Communication skills

Full job description

Salary: Competetive Salary with up to £37k On Target Earnings

Competitive salary & bonus structure
33 days holiday allowance Including bank holidays.
Pension Scheme
Parking Available
Town Centre Location

About The Role

This is a genuinely exciting, people-first role that sits at the heart of our customer operation. As a Customer Experience Coordinator, you'll be the friendly, knowledgeable voice our customers hear when they call us - whether they have a billing question, need help with their account, or want to explore what else we can offer them.

This is more than just a contact centre job. You'll build real relationships, solve problems with confidence, and make a tangible difference to the customer journey every single day. Alongside delivering exceptional service, you'll also play a light-touch role in helping customers manage their accounts and take payments - all handled in the same warm, helpful spirit that defines everything you do.

If you're a natural communicator who loves talking to people, takes pride in getting things right first time, and wants a role with real purpose and variety - this could be a perfect fit.

What You'll Do

Customer Service & Relationship Management

Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy

Serve as the first point of contact for billing queries, account questions, and general enquiries - resolving them clearly and accurately

Manage overflow calls from first-line technical support, ensuring no customer is left waiting

Build genuine rapport with customers, making every interaction feel personal and valued

Keep customers informed and follow through on any commitments made

Payments & Account Support

Take inbound payments over the phone in a friendly, straightforward manner

Agree simple payment arrangements where needed, always with a helpful and non-pressured approach

Process payments, set up direct debits, and carry out accurate ledger allocations

Apply account restrictions in line with company process when required, handling these conversations with sensitivity

Sales & Service Enhancement

Identify natural opportunities to introduce customers to additional products or services that genuinely meet their needs

Contribute to service improvement by capturing and sharing customer feedback and insights

Support colleagues and the wider team with collaborative problem-solving

Systems & Administration

Log all customer interactions in our CRM system with accuracy and attention to detail

Navigate multiple internal systems confidently to look up account information and resolve queries

Always maintain up-to-date and complete customer records

What We're Looking for

Essential

Proven experience in a customer service, contact centre, or customer-facing role

A warm, confident telephone manner - you're someone people enjoy speaking to

Strong listening and communication skills, with the ability to explain things clearly

Comfortable discussing financial information such as bills, balances, and payment options

Natural problem-solver who stays calm and focused under pressure

Tech-savvy and comfortable navigating multiple systems simultaneously

High attention to detail, especially when processing payments or updating records

A genuine team player with a proactive, can-do attitude

Desirable

Experience in a billing, payments, or accounts-related environment

Background in telesales, upselling, or product recommendation

Experience supporting customers through sensitive or difficult conversations

Who This Role Suits

This role is a brilliant next step for someone currently working in retail, hospitality, a contact centre, or any customer-facing environment who wants to move into a professional office-based role - without needing a finance or credit background. If you're passionate about delivering a five-star customer experience and ready to take on a little more responsibility, we'd love to hear from you.

Quick apply

Refine Your Search

customer support coordinator jobs in arundel, wsx

Customer Experience Coordinator

Facilities Planned Maintenance Coordinator - Part Time

Dental Receptionist / Treatment Coordinator (Progression Opportunity)

Events Coordinator and Designer

Hire & Sales Coordinator

Senior Sales Coordinator

Apprentice Hire & Sales Coordinator

Other jobs to consider

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