Help desk analyst Work, Jobs in Ascot, Brk (with Salaries)

Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
5d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
13d
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
8d
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
7d
ICT Service Desk Analyst
Elmbridge Borough Council —Esher
- £31,084 - £39,166 a year
- Full-time
- IT
- Communication skills
1d
Settlement Analyst
Elexon —London
- £34,000 a year
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Organisational skills
4d
Service Desk Analyst (End User Computing Analyst)
JATO Dynamics —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Data Analyst Apprenticeship - Heathrow Shared Apprenticeship Scheme
K10 Apprenticeships —Hounslow
- £14.80 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
11d
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
9d
Investor Relations Analyst
Thames Water Utilites —Reading
- £45,000 a year
- Part-time
- Hybrid work
- Accounting
- Annual leave
Data Analyst Apprenticeship
K10 Apprenticeships —Reading
- £13.15 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- Computer networking
- Employee discount
Quick apply
8d
GTM Systems Associate
Heidi —London
- Full-time
- Hybrid work
7d
Residential Energy Retail Consultant
Lane Clark & Peacock —London
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
1d
Residential Flexibility Consultant
Lane Clark & Peacock —London
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
- Employee discount
13d
GTM/Sales Analyst
Sapiens —London
- Full-time
- Sales

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help desk analyst jobs near ascot, brk

Customer Service Desk Analyst

M Group -
Farnborough

Apply Now

Job details

6 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Customer support

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Service Desk Analyst (Customer Service Helpdesk) – Farnborough Business Park (Office based role) – 4 days on / 4 days off shift pattern (7am–7pm / 7pm–7am rotating). Customer service, triaging, inbound call handling, scheduling, 1st point of contact.

What you’ll do:

Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Provide excellent customer service and regular updates to meet agreed expectations
Coordinate and schedule Engineers or Field Engineering resources to customer sites
Maintain incident ownership through to resolution and meet SLA targets
Liaise with suppliers or vendors and escalate where necessary to ensure timely resolutions

Who you are:

Passionate about customer service and communication, acting as the first point of contact for IT-related issues, requests and incidents. This is a customer support role and not a technical troubleshooting position. Experience in customer service, retail, coordination or administration is welcomed, and training will be provided. You are willing, flexible, and proficient in Microsoft Office programs.

Key requirements:

Customer service, administration, coordination, retail or similar experience in a demanding environment
Computer literate with Microsoft Word, Excel, Outlook and Teams
Call handling or telephone-based customer service experience
Ability to work both independently and as part of a team
ITIL awareness (desirable but not essential)
Ability to commute to the Farnborough office

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND3

Apply Now

Refine Your Search

help desk analyst jobs in ascot, brk

Customer Service Desk Analyst

Service Desk Analyst

Support Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Junior Application Support Analyst

1st Line support Analyst

Junior Application Support Analyst

ICT Service Desk Analyst

Settlement Analyst

Service Desk Analyst (End User Computing Analyst)

Data Analyst Apprenticeship - Heathrow Shared Apprenticeship Scheme

Apprentice IT Service Desk Support Technician

Service Centre Team Leader

Investor Relations Analyst

Data Analyst Apprenticeship

Security Systems Analyst

GTM Systems Associate

Residential Energy Retail Consultant

Residential Flexibility Consultant

GTM/Sales Analyst

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