Hotel & accommodations senior management occupations Work, Jobs in Ascot, Brk (with Salaries)

Night Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Free parking
- Sick pay
Quick apply
3d
Night Duty Manager
Riverstone Kensington - Concierge —London
- Up to £46,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Hotel
- Employee discount
Quick apply
Overnight Hotel Assistant Manager
Four Seasons —London
- £51,000 a year
- Full-time
- English
- Hotel
- Front desk
- Employee discount
- Life insurance
8d
Spa Duty Manager
Pennyhill Park Hotel & Spa —Bagshot
- £29,870 a year
- Hotel
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Hotel Revenue Manager
Mayfair house london —London
- £15 - £30 an hour
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Work from home
Quick apply
10d
Hotel Operations Manager
JH Telecomm —Old Woking
- £38,000 - £40,000 a year
- Weekend availability
- Hotel
- Team management
- Driving
Quick apply
4d
Hotel Manager
Henrietta Hotel —London
- £55,000 - £60,000 a year
- Full-time
- English
- Hotel
- Team management
Quick apply
14d
Hotel Operations Manager
Radisson Red London Twickenham —Twickenham
- Full-time
- Bar
- Restaurant management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
2d
Live-In Paid Hospitality Internship
River Arts Club —Maidenhead Riverside
- £12,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- English
Quick apply
14d
Operations Manager
Active Hospitality —Woking
- £38,000 - £40,000 a year
- Full-time
- Hotel
- In-person
- Leadership
- Employee discount
- Gym membership
Quick apply
4d
Manor Operations Manager
Foxhills —Ottershaw
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
8d
Night Manager
Reception —London
- Full-time
- Hotel
- Team management
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Front Office Manager (M/F/X)
IBIS BUDGET —Hounslow
- £30,000 - £33,000 a month
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
Quick apply
Duty Manager - Hotel, Specialty Coffee & Natural Wine
Kabannas —London
- £15.40 an hour
- Bar
- Hotel
- Leadership
Quick apply
Hotel Operations Manager
De Vere Latimer Estate —Chesham
- £50,000 - £55,000 a year
- Full-time
- Bar
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Night Manager
Richmond Harbour Hotel —Richmond
- £26,000 - £28,000 a year
- Part-time
- Hotel
- Guest services
- Employee assistance programme
Quick apply
Front of House Manager
The Clermont —London
- £47,000 a year
- Full-time
- Hotel
- Analysis skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
3d
Operations Manager
Monkey Island Estate —Maidenhead
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
10d
General Guest Support Supervisor
Switch Housing —Maidenhead
- £13.54 an hour
- Weekend availability
- Supervising experience
- Training & development
- Guest services
Quick apply
6d

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Night Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
3 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Front of house supervision
Operations management
UK GDPR
Shift management
Internal department liaison
Complaint handling
Team management
Front desk
Leadership
Hotel front office operations
Hospitality management

Full job description

Job Overview:

The Night Duty Manager is responsible for overseeing the hotel’s day-to-day operations during night shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations senior management occupations jobs in ascot, brk

Night Duty Manager

Night Duty Manager

Overnight Hotel Assistant Manager

Spa Duty Manager

Hotel Revenue Manager

Hotel Operations Manager

Hotel Manager

Hotel Operations Manager

Live-In Paid Hospitality Internship

General Manager – Workspace & Member Experience

Operations Manager

Manor Operations Manager

Night Manager

Front Office Manager (M/F/X)

Duty Manager - Hotel, Specialty Coffee & Natural Wine

Hotel Operations Manager

Night Manager

Front of House Manager

Operations Manager

General Guest Support Supervisor

I want to receive the latest job alerts for hotel & accommodations senior management occupations in ascot, brk

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