Network engineers Work, Jobs in Ascot, Brk (with Salaries)

1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
1d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Network Deployment Engineer, Network Infrastructure Design & Deployment
Amazon Data Services UK Limited —Thames Valley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Infrastructure Engineer
QinetiQ —Farnborough
- £51,250 - £57,250 a year
- Full-time
- Travel
- IT
- Employee discount
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
2d
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Network Engineer
Visa Europe Limited —London
- Engineering
- Bachelor's degree
- No degree
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Network Design Engineer
Google —London
- £100,000 - £103,000 a year
- Computer Science
- Engineering
- System design
Senior IT Engineer
Fluidone —Camberley
- £50,000 - £60,000 a year
- Team management
- SharePoint
- Employee assistance programme
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
IT Support Engineer
DISConsulting IT Ltd —Basingstoke
- From £28,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
12d
DevOps Engineer - CIMAR
DeepHealth —London
- £60,000 - £70,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
Quick apply
9d
Graduate Devops Engineer, AWS
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- AWS
- Computer networking
- Linux
OT Data Network Engineer
SSE —Reading
- £64,085 - £76,851 a year
- Full-time
- Azure
- Programmable logic controllers
- IT
- Employee discount
- Gym membership
14d
Data Centre Support Engineer
ONNEC Group —Slough
- £34,000 - £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Infrastructure & Systems Engineering Deputy Lead
QinetiQ —Farnborough
- £56,025 - £62,250 a year
- Full-time
- System design
- Scripting
- IT
- Employee discount
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
11d

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1st Line Engineer

Fujitsu -
Bracknell

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Windows
ITIL
Computer networking

Full job description

1st Line Technical Support Agent

Location – Bracknell, Southern Business Area – Fujitsu BRA01

Roles & Responsibilities
Purpose
To act as the ‘front door’ and first point of escalation for the SD-WAN Portfolio Team. A 1st Line engineer will be the point of contact for customer tickets and enquires as well as the main body reaching out to the customer.

Key Responsibility

Act as the entry point into the SD-WAN Portfolio Team
Conduct all 1st Line Triage, Troubleshooting and fixes
Contact the customer to request information on active incidents
Monitor the SD-WAN estate for any events, triage them and then raise any incidents as required
Swivel tickets between Fujitsu and Customer ITSM Toolsets
Ensure that tickets are proactively managed and resolved within KPIs
Answer calls in to the multiple SD-WAN Hunt Group Numbers
Proactively manage the SD-WAN Mailboxes and ensure the correct actions are made
Escalate tickets into the relevant 2nd Line teams with all appropriate troubleshooting completed
Provide customer engineers with remote support when customer and 3rd Party engineers are carrying out work on site
Assisting with 2nd Line Responsibilities where required and adequate instructions have been provided.
Filling out the SD-WAN accountability log upon the completion of daily tasks
Providing 1st Line Support on a 24x7 Basis according to the SD-WAN Rota
Assessing incoming tickets and accept/reject these as appropriate with assistance from the 2nd Line SD-WAN team where applicable
Check the SLA attached to the Incident and reset as necessary to align with the correct processes

This is not an exhaustive list of activities and there will be more tasks undertaken day to day based on workflow and reasonable requests from SD-WAN Operations Management, SD-WAN Service Managers and SD-WAN Security Personnel

Are you dynamic, self-motivated, and a team player with a customer-focused mind-set?
Do you have a good working knowledge of windows operating system, a basic networking knowledge would be advantageous, attention to detail and a right first-time attitude is key.
Can you understand a variety of network designs and topologies, to enable the troubleshooting and support of a global SD-WAN service?
Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of a global SD-WAN service for a prestigious customer? This is your world and your opportunity to transform it for the better.

Your role
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist them resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Your experience

Attention to detail with right first-time attitude.
A motivated self-starter with a focus on processes.
Experience working in a customer facing environment.
Understanding of ITIL processes would be beneficial.
Basic networking knowledge

This role will require you to be eligible to undergo a UK security clearance.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stages of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

Apply Now

Refine Your Search

network engineers jobs in ascot, brk

1st Line Engineer

Network Engineer

Network Deployment Engineer, Network Infrastructure Design & Deployment

IT Infrastructure Engineer

Data Center Technician , Operations, IT, & Support Engineering

Data Center Network Technician

Network Engineer

Associate Network Engineer

1st/2nd Line IT Support Engineer - Farnborough

Engineer – HW Tech Support

Network Design Engineer

Senior IT Engineer

3rd Line IT Support Engineer

IT Support Engineer

DevOps Engineer - CIMAR

Graduate Devops Engineer, AWS

OT Data Network Engineer

Data Centre Support Engineer

Infrastructure & Systems Engineering Deputy Lead

Network & Infrastructure Engineer

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