Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
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25 days holiday + bank holidays
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Option to purchase additional leave - 5 extra days
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Pension scheme matched up to 10%
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Company performance related annual bonus - Up to 5%
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Life assurance policy on joining us, 4 x salary
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Wellbeing programme
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Colleague discounts including family discounts on cruises, holidays and insurance
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Range of reductions and offers from leading retailers, travel groups and entertainment companies
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Enhanced maternity and paternity leave
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Grandparents leave
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Income protection
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Access to Saga Academy, our bespoke learning platform
Job Introduction
Product Executive
£25,600 - £28,000 per annum, dependent on experience
Folkestone Hybrid (at least 3 days a week)
35 hours a week
This is an exciting opportunity for internal progression to join our product team as a Product Executive.
The Product Executive is responsible for supporting the Product Management team in the smooth operation, development, and administration of travel products and supplier relationships.
This role ensures contracts, costing briefs, supplier relationships, and commercial systems are accurately managed while maintaining strong cross-department collaboration. The Product Executive also acts as a key support point for operational efficiency, quality control, supplier communication, and product development initiatives.
This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.
This requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.
Main Responsibilities
As our new Product Executive you will be responsible for providing administrative support for Product Managers.
Other accountabilities will include:
- Creating all contracts, including Terms and Conditions, annexes, and variations
- Ensuring all contracts are signed, logged, and managed to agreed timelines
- Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off
- Conducting year-on-year rate comparisons and commercial analysis
- Raising and maintaining date grids accurately
- Supporting Product Managers in securing allocations with suppliers
- Assisting Product Managers in negotiating supplier rates
- Supporting the development of new tours and researching innovative ideas to excite customers
- Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents
- Populating and maintaining commercial fields within the internal system
- Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations
- Acting as the escalation point for quality issues and responding with a customer-first mindset
- Setting up new tour content within the internal system and approving where required
- Serving as the escalation point for supplier overbookings and stop-sale requests
- Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant
- Representing the company at trade shows, corporate functions, and occasional overseas educational trips
- Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments.
The Ideal Candidate
As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel.
Previous experience in the travel, tourism or hospitality industry would also be advantageous.
We are open to considering recent graduates with language skills, looking for their first step into a career in Travel.
You will also need to demonstrate the following skills and experience:
- Creating, reviewing, and managing supplier contracts
- Commercial awareness and rate analysis
- Strong administration skills in a fast-paced environment
- High attention to detail and numeracy skills
- Strong written communication and presentation abilities
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Data accuracy and reporting
- Skilled in supplier relationship management
- Deadline and timeline management
- Clear reporting and follow-up
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
About The Company
Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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