Senior client manager Work, Jobs in Ash Vale, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
6d
Key Account Manager
Loma Systems —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Senior Client Engagement Manager
Microchip Technology —Wokingham
- Full-time
- Engineering
- Bachelor's degree
- Travel
Senior Project Manager - Hybrid
Tecna —Farnborough
- £50,000 - £60,000 a year
- PMP
- CAD
- Organisational skills
- Free parking
- Annual leave
Quick apply
Senior Project Manager
Clinisys —Woking
- Remote
- Customer service
- Bachelor's degree
- Driving
Senior Property Manager
Encore —Sandhurst
- Hybrid work
- Management
- Maintenance
- Communication skills
Quick apply
Senior Facilities Manager
CBRE —Bracknell
- Full-time
- AI
2d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
7d
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £145,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Contracts
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior Account Manager, Client Services - Rugby (Event Branding and Signage)
Wasserman Media Group LLC —Hook
- Weekend availability
- Project management
- Organisational skills
- Communication skills
Head of Delivery
Ceox —Guildford
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
Quick apply
New Business Senior Manager
BDO —Guildford
- Full-time
- Business development
Senior Lettings Negotiator/Assistant Manager
Bourne Estate Agents —Farnham
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Leadership
Quick apply
14d
Senior Insight Manager
Circana —Bracknell
- Full-time
- Sales
- Organisational skills
- Communication skills
2d
Senior Insight Manager
Circana UK —Bracknell
- Hybrid work
- Sales
- Organisational skills
- Communication skills
Quick apply
2d
Senior Project Manager
NexGen Associates —Reading
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Software development
Quick apply
2d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

senior client manager jobs in ash vale, sry

Customer Service Manager

Senior Client Success Manager

Key Account Manager

Regional Operations Director - Places Leisure

Senior Client Engagement Manager

Senior Project Manager - Hybrid

Senior Project Manager

Senior Property Manager

Senior Facilities Manager

Manager, Support Operations

Head of Sales

Key Account Director - FM Services

Assistant Facilities Manager

Senior Account Manager, Client Services - Rugby (Event Branding and Signage)

Head of Delivery

New Business Senior Manager

Senior Lettings Negotiator/Assistant Manager

Senior Insight Manager

Senior Insight Manager

Senior Project Manager

I want to receive the latest job alerts for senior client manager in ash vale, sry

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