Support escalation engineer Work, Jobs in Ash Vale, Sry (with Salaries)

Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
Data Centre Support Engineer
ONNEC Group —Slough
- £34,000 - £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
12d
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Senior IT Support Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- PMP
- Project management
- Agile
8d
IT Support Engineer
Keyence —Stockley Park
- £33,000 - £35,700 a year
- Sales
- Analysis skills
- Computer networking
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
2d
IAM Engineer
Elanco —Hook
- Full-time
- Azure
- Organisational skills
- Leadership
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
2d
Science Estates Support Officer
Animal and Plant Health Agency —New Haw
- £33,350 - £34,435 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills

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Network Engineer

UK Connect -
Farnborough

Quick apply

Job details

Permanent | Full-time
Up to £65,000 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

CCNA
5G
LAN
VoIP
Mentoring
Computer networking
Root cause analysis
Network engineering

Full job description

Job Title: Network Engineer (We call this role a "Solutions Engineer")

Salary: Up to £65k (dependent on skills and experience)

Company: UK Connect

Department: Technical Operations

Employment: Full Time, Permanent

Location: Office-based in Farnborough, Hampshire

Reports To: NOC Manager

Role Summary

UK Connect is seeking an experienced Network Engineer to take a technical lead role within our Network Operations Centre (NOC).

You will be responsible for the design, deployment, optimisation, and support of complex network and wireless solutions, acting as the senior escalation point for the Service Desk and playing a key role in upskilling and mentoring junior engineers. Prior experience working for a Managed Service Provider (MSP) and strong WiFi expertise is beneficial.

About UK Connect

UK Connect is the leading national provider of advanced wireless connectivity, IOT solutions and professional services. We are the market leader in the UK construction sector. We enable our customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation. We remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few.

Established in 2013 with a robust CAGR of 32%, UK Connect connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: Collective Experts, Thinking Differently and Getting it Done.

Solutions

You will have the opportunity to offer a wide range of cutting-edge technology solutions, including:

5G Fixed Wireless Access (5G FWA).
Low Earth Orbit Satellite (LEOSat).
Fixed Line Ethernet.
Wireless LAN (Wi-Fi).
In-Building Mobile Coverage
VoIP Professional Services.

About You

You are a knowledgeable and hands-on network engineer with a passion for delivering robust, scalable, and highquality solutions. You are comfortable owning technical outcomes, leading by example, and supporting others to grow their capability.

You thrive in an MSP environment, have previous experience with working on a Service Desk, understand the importance of service quality and customer experience, and are confident operating as the experienced, technical lead.

Key Responsibilities

Act as the technical lead within the Network Operations Centre, owning complex incidents and escalations.
Design, deploy, maintain, and optimise network and wireless solutions across customer environments.
Deliver highquality professional services, including network installs, migrations, upgrades, and consultancy work.
Provide 3rd line support to the Service Desk when required, assisting with root cause analysis and problem management.
Support and upskill junior engineers, sharing knowledge and best practice across the team.
Produce and maintain clear technical documentation, including LLDs, network diagrams and survey reports.

Required Qualifications and Experience

Qualifications

CCNA is a mandatory requirement.

Technical Skills & Experience

Relevant experience within a Network Technician, Network Engineer or Wi-Fi Engineer role.
Designing & delivering wireless projects.
Collaborating with wireless vendors such as Ericsson, Ruckus, Siklu, Cambium and other similar brands.
Previous experience with the use of Ekahau would be beneficial.
Experience with working to ITIL4 practices.

Company Culture and Values

We have been a certified Great Place to Work for five years running and care about the communities we impact. We give a percentage of our profits each year to our charity, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15,000 children.

What's In It for You?

You can make a real difference to our business, knowing you are supported by a team of 55 across two offices. We are not like other businesses with shareholders to impress, or unrealistic objectives. At UK Connect, we take a long-term view of things, meaning our focus is on fully funded personal and professional development, helping you work to the best of your abilities.

Benefits:

25 days annual leave as standard, with options to increase up to 35 days annual leave.
Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more)
Enhanced Pension.
Enhanced Maternity/Paternity Leave.
Death in Service (4x salary).
Unique benefits points scheme giving access to lucrative offerings.
Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work).
Work within a company whose Executive Chairman has been recognised as One to Watch in The LDC Top 50 Most Ambitious Business Leaders Programme.
Modern and progressive office space.
Free Parking.
Café, Gym and Restaurant on-site.
Opportunity to work with a dynamic and innovative team.
Chance to make a significant impact on the growth of a successful company.

Quick apply

Refine Your Search

support escalation engineer jobs in ash vale, sry

Network Engineer

3rd Line IT Support Engineer

Senior M365 Platform Engineer

IT 3rd Line Support Engineer

Data Centre Support Engineer

Third Line IT Support Engineer / Technical Consultant

Sr Tech Support Professional - Matrikon

IT Service Desk Manager

Senior IT Support Engineer

2nd Line Support Analyst

Operational Readiness Lead

IT Support Engineer

Field Application Engineer, UK - Reconeyez

2nd Line IT Support Engineer

IAM Engineer

2nd Line Technical Support Engineer

Helpdesk Manager

Science Estates Support Officer

Level 2 Support Analyst

Associate Network Engineer

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