Out of hours team leader Work, Jobs in Ashbourne, Dby (with Salaries)

Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Deputy Operations Manager
Horizon Adventure Breaks —Derby
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
9d
Residential Team Leader
Para Group —Derby
- £14.25 - £15.25 an hour
- Overtime
- Organisational skills
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
6d
Supervisor - M&S Simply Food
Moto —Derby
- £27,707 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
1d
Customer Service Assistant (Hotel Arcades)
HB Leisure —Alton
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Yard Operative
Pilgrim's Europe —Ashbourne
- £12.72 an hour
- Full-time
Quick apply
2d
Logistics Administrator
Nutreco —Ashbourne
- Full-time
- Microsoft Office
- IT
- Communication skills
Assistant Manager
Nottingham Castle RP —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
11d
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Assistant Farm Manager
Pilgrim's Europe —Ashbourne
- Full-time
- Computer literacy
- Communication skills
Quick apply
Cleaning Operative
Industrial Site Maintenance —Derby
- £12.81 an hour
- Full-time
- Customer service
- English
- Driving
- Free parking
- Referral programme
Quick apply
11d
Operations Operative (Nights)- IT Recycling
Converge Technology Solutions —Stafford
- £29,956.68 a year
- Full-time
- IT
10d
Laboratory Technician
Nutreco —Ashbourne
- Full-time
- Microsoft Outlook
- Laboratory experience
- IT
Bank Cross Sectional Imaging Assistant
East Cheshire NHS Trust —Macclesfield
- £25,760 - £27,476 a year
- 12 hour shift
2d
Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)
Retail Knows Why —Stone
- Overtime
- Supervising experience
- Warehouse experience
- Free parking
- Annual leave
Group Therapist
Serco Plc —Uttoxeter
- £52,000 a year
- Full-time
- Communication skills
- Employee assistance programme
VacancyTitle: Yard Operative
Pilgrim’s Europe —Ashbourne
- £12.72 an hour
- Full-time
3d
TA Specialist (Fixed term 12 months maternity leave cover)
Nutreco —Ashbourne
- Full-time
- English
- Travel
- Communication skills
4d
Consultant Care Of The Elderly
East Cheshire NHS Trust —Macclesfield
- £113,565 - £150,569 a year
- Full-time
11d
Bar staff / 5367 - The Old Swan, Uttoxeter
J D Wetherspoon plc —Uttoxeter
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d

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Out of Hours Team Leader

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Permanent

Qualifications

Maximo
Customer service
Facilities management
Supervising experience

Full job description

Out of Hours Team Leader

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Permanent

We are seeking a driven and resilient Out of Hours Team Leader to lead the Out-of-Hours (OOH) Facilities Service Desk team, delivering high quality customer service and effective job delivery management across ISS’s UK client portfolio.

This role is critical to ensuring operational excellence during night-time service periods, supporting customers, contracts, and services when it matters most.

Job Description

We are looking for an experienced service desk leader who can set clear direction, maintain performance against KPIs, and work collaboratively within the wider service delivery function.

Operating on a 4-on, 4-off night shift pattern (21:00 - 08:00), this role requires someone who thrives in a fast-paced, high-pressure environment and can ensure seamless service across shifts and contracts.

Key Responsibilities

Lead and manage the Out-of-Hours Facilities Service Desk team to deliver high quality customer service
Achieve contractual and business KPIs and service targets
Ensure procedures are followed to identify the best course of action for customers and the business
Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs
Monitor, review, and manage staff performance on an ongoing basis
Escalate and advise the Service Delivery Manager of potential disciplinary issues as they arise
Manage client relationships and expectations, attending progress meetings as required
Deputise for the Service Delivery Manager when necessary to ensure continuity of service

Professional and Personal Competencies/Qualifications

Proven delivery of high quality, consistent customer service standards
Experience of working to customer and business KPIs and SLAs
Demonstrated commitment to the safety and wellbeing of self, team, and colleagues
Ability to monitor short-term workload variations and flex team rostering to meet demand
Experience supervising others and allocating tasks based on technical specialisms
Essential CRM database knowledge; Tririga, Maximo, or 360 experience is desirable
Experience working in a target-driven or high-pressure customer service environment
Essential experience within a Facilities Management (FM) service desk environment

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

Quick apply

Refine Your Search

out of hours team leader jobs in ashbourne, dby

Out of Hours Team Leader

Deputy Operations Manager

Residential Team Leader

Supervisor - M&S Simply Food

Customer Service Assistant (Hotel Arcades)

Yard Operative

Logistics Administrator

Assistant Manager

Consumer Services Manager

Assistant Farm Manager

Cleaning Operative

Operations Operative (Nights)- IT Recycling

Laboratory Technician

Bank Cross Sectional Imaging Assistant

Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)

Group Therapist

VacancyTitle: Yard Operative

TA Specialist (Fixed term 12 months maternity leave cover)

Consultant Care Of The Elderly

Bar staff / 5367 - The Old Swan, Uttoxeter

I want to receive the latest job alerts for out of hours team leader in ashbourne, dby

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