Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
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Provision of the statutory homeless service
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Provision of temporary accommodation
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Management of the housing register
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Co-ordination of support to citizens rough sleeping
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Commissioning of homeless services, and
- Responsibility for housing strategy
The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019.
By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.
What is the job role?
As a Women’s Complex Needs Outreach Worker, you will be part of a supportive and experienced team of outreach and in-reach workers dedicated to ending rough sleeping. Together, you will build trusting relationships with women experiencing homelessness, taking the time to understand their individual circumstances, strengths and aspirations.
You will work alongside women to navigate housing, health, criminal justice and support services, helping them overcome the barriers that have contributed to their homelessness. Through persistent, trauma-informed support, you will empower women to build their confidence, develop independent living skills and create lasting positive change. Your role is not only to help women move away from rough sleeping, but to support them in building fulfilling lives and reducing the likelihood of returning to homelessness.
Housing and homelessness knowledge is not essential; we are looking for someone who can build strong professional relationships and provide effective support to women with complex needs.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We are looking for some who is:
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Compassionate and non-judgemental.
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Passionate about improving the lives of women experiencing multiple disadvantage.
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Skilled at building trust with people who may have experienced trauma.
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Confident working independently in community settings.
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Resilient, adaptable and calm under pressure
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An excellent communicator and advocate.
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Highly organised and able to manage a varied caseload
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Committed to partnership working and creative problem-solving.
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Work within professional boundaries.
We’re looking for someone who will
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Build trusting, trauma-informed relationships with women who are rough sleeping or at risk of rough sleeping.
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Take support to where women are, engaging them on the streets and in other locations where they feel safe.
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Support women to move away from rough sleeping and successfully settle into accommodation.
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Work alongside women to address the issues that matter most to them, including housing, physical and mental health, substance dependency, domestic abuse, finances, social isolation and family relationships.
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Navigate and advocate across housing, health, criminal justice and support services, helping women access the right support at the right time.
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Coordinate with partner agencies to bring services to women, reducing barriers to engagement and ensuring support is accessible.
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Develop personalised support plans that build on each woman’s strengths, aspirations and goals.
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Empower women to increase their independence, confidence and resilience, enabling them to make informed choices about their lives.
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Work collaboratively with housing providers, health professionals, local authorities, voluntary organisations and other partners to achieve positive outcomes.
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Maintain accurate records, assess risk, safeguard vulnerable adults and contribute to a positive, flexible and supportive outreach team.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
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Members of the Armed Forces and veterans
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Are currently in care or have previously been in care
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If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!
Interview date(s): 17th July 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
