Quality assurance associate Work, Jobs in Ashdon, Ess (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Senior Associate Quality Manager
Mott MacDonald —Cambridge
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Annual leave
- Employee discount
3d
Teaching Associate (Fixed Term)
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Call to connect
- Doctoral degree
- University
- Communication skills
14d
Solicitor / Associate 0-3 PQE
HCR —Cambridge
- Business development
- Contracts
- Annual leave
- Gym membership
8d
Retail Sales Advisor with Driver Duties
Brewers Decorator Centres —Braintree
- £14,054 a year
- Monday to Friday
- Customer service
- Communication skills
- Employee assistance programme
10d
Associate Building Surveyor
Ridge & Partners LLP —Cambridge
- Full-time
- Business development
- Continuous improvement
- Mentoring
Fluids Plant Production Operator
Linx —Saint Ives
- Full-time
- Quality control
- Manufacturing
1d
Associate Technical Director - Surge / CFD Modelling
Arcadis —Cambridge
- Business development
- University
- Machine learning
Associate Director - Infrastructure Planning
Stantec —Cambridge
- Business development
- Travel
- Mentoring
- Annual leave
6d
Retail Sales Advisor with Driving Duties
Brewers Decorator Centres —Cambridge
- £28,136 a year
- Customer service
- Communication skills
- Employee assistance programme
1d
Associate or Associate Director - Town Planning
Stantec —Cambridge
- Business development
- Mentoring
- Training & development
- Annual leave
14d
Architect
Barker Associates —Braintree
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
GENERAL PRACTICE NURSE
Stanmore Medical Group —Stevenage
- Part-time
- Nursing
- BLS Certification
- Research
- Free parking
- Store discount
Quick apply
2d

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Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Resource allocation planning
Stakeholder collaboration
Client engagement
Stakeholder liaison
Ticket management
ERP software
Internal department liaison
Microsoft Office Suite
Technical support
Project team management
Bachelor's degree
Team management
Ticket management systems
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

quality assurance associate jobs in ashdon, ess

Support Manager

Senior Associate Quality Manager

Teaching Associate (Fixed Term)

Solicitor / Associate 0-3 PQE

Retail Sales Advisor with Driver Duties

Associate Building Surveyor

Fluids Plant Production Operator

Associate Technical Director - Surge / CFD Modelling

Associate Director - Infrastructure Planning

Retail Sales Advisor with Driving Duties

Associate or Associate Director - Town Planning

Architect

GENERAL PRACTICE NURSE

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