Order To Cash - Sales & Finance Co-ordinator
Role Overview
We are seeking a highly organised and detail oriented Order To Cash (Sales & Finance Coordinator) to support the end to end processing of customer orders and inputting of purchase invoices into our accounting system.
This role sits at the heart of our commercial operations, acting as a key link between customers and internal teams including Sales, Finance, Production, and Supply Chain. You will play a critical role in ensuring orders are processed accurately, delivered on time, and invoiced correctly, while delivering a high standard of customer service.
Operating in a fast paced environment, you will need excellent attention to detail, strong prioritisation skills, and confidence managing multiple stakeholders.
Key Responsibilities
Order Management
- Process and manage customer purchase orders from entry through to delivery and invoicing
- Ensure all orders are accurate and aligned with agreed pricing, promotions, and commercial terms
- Manage order amendments, shortages, and delivery changes in collaboration with Supply Chain and Production teams
Sales Support
- Provide administrative support to the Sales team, including new line forms and product listings
- Maintain awareness of customer pricing structures and promotional activity to ensure accurate order processing
- Support new product launches and ongoing customer requirements
Finance Support
- Support the end to end order to cash process, ensuring timely and accurate invoicing
- Process and post purchase invoices within the finance system (Xero)
- Maintain accurate records to support reconciliation and audit requirements
- Investigate and resolve invoice discrepancies and account queries
- Reconcile supplier statements and maintain supplier and customer accounts
- Monitor customer credit limits and support risk management activities
- Assist with VAT returns, month end processes, and reporting
- Contribute to continuous improvement within the finance function
Cross-Functional Coordination
- Act as a central point of coordination between Sales, Finance, Production, and Supply Chain
- Ensure clear communication and efficient fulfilment of customer orders
- Proactively identify and escalate potential issues to minimise disruption
Skills & Experience
- Previous experience in a finance role (AAT or equivalent preferred)
- Experience in order processing, customer service, or sales administration
- Strong attention to detail with a high level of accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills, with confidence engaging both internally and with customers
- Understanding of customer delivery requirements
- Experience with ERP or order management systems
- Strong organisational and problem-solving skills
Personal Attributes
- Proactive and highly organised
- Detail-focused with a commitment to accuracy
- Comfortable working under pressure and managing competing priorities
- Collaborative team player
Pay: £28,000.00 per year
Work Location: In person
