Primary Responsibilities and Duties: Main Purpose of Role
Reporting to the Chair working closely with Director of Licensing and Centre Operations to provide a timely and efficient service to ABRS+ Members, and promote the benefits of Membership to Non Members.
Direct reports: Membership Support Assistant and Membership Support and Finance Officer
Colleagues: Development Manager and Training Manager CIEC.
1. Membership Service
a. Leading a small team take responsibility for service delivery to members, to maintain a record of new, existing and former Members, calculating the membership numbers, servicing the office email and helpline plus their own email.
b. To register New Members on all relevant systems e.g. EEA, Livery List, so that they can secure all benefits
c. To liaise with the Safeguarding Officer, voluntary position, as requested.
d. To oversee the booking of safeguarding courses and distribution of certificates on satisfactory completion.
e. Promote the ABRS to prospective members, distribute and send out Membership packs to prospective new members, follow up as appropriate.
f. Reception and member service helpline via email and telephone – retrieve answer phone messages using a professional and courteous manner, respond to as many as possible. Forward when needed to the appropriate Trustee and follow up to ensure successful completion.
g. To responsible for the promotion, supply and distribution of rosettes and related certificates plus the professional test certificates to members as requested.
i. To make sure that all members are aware of the benefits to be gained from the use of our tests and rosettes.
ii. To be responsible for the timely distribution of certificates.
h. Effective Processing of Complaints regarding Members in close liaison with the Trustee Director of Licensing and Centre Operations.
i. To lead the renewal process annually for all members from April 1st annually, to maximise the number of renewals, secure payment, gift aid forms and the essential paperwork, copy of licence, insurance, DBS, etc.
j. To advise Members on Riding School Operations as requested.
2. Marketing
a. Working with the Marketing Director, the Development Manager to develop services for the membership. To recommend potential Members to the Development Manager.
b. To promote the ABRS+ Member Benefits to prospective Members to grow the Membership.
c. Working with the Chair and the Development Manager to :
i. Plan relevant newsletters to Members and List of Target Members weekly or fortnightly at least.
ii. Review the operation of the website, update regularly, comment and make recommendations for content.
3. Event Management
a. To organise the AGM, Training events and meetings in line with the annual schedule.
b. To support the Development Manager in the organisation of the Conference regional and other workshops as needed.
c. To organise regular safeguarding courses through the website and any other training as required. Distribute certificates on completion.
d. To support the Training Manager on CIEC Administration when needed.
e. To coordinate office operations with the Membership Support Assistant and Membership Finance and Support Officer, the Development Manager and the Training Manager.
Team: Trustees – Chair, Treasurer, Director Centre Operations and Licensing, Marketing Director, Marketing – Yell Media and any other service providers
4. ABRS+ Policies
a. Maintain and update annually ABRS Policies
5. BEF and Affiliated Bodies
a. Liaise with other Member Bodies as required.
6. Events and Examinations.
a. Organise the annual AGM.
b. Organise Exams when and if needed to include overseas members.
c. Maintaining a general diary for Trustees and the Office.
7. Supporting the Chair and Board of Trustees
a. Prepare agendas in consultation with the Chair and circulate to time with supporting papers. To receive agenda items from other committee members.
b. An administrative service to aid Board Resourcing, Board Administration, including Meeting Minutes and General Matters.
c. Registering Trustees and completing returns for Companies House and Charities Commission.
d. To follow up with the Chair to check that committee members and staff have carried out action(s) agreed.
e. Arrange Meetings for Board of Trustees (booking the room, arranging for equipment and refreshments, organising facilities for those with special needs, etc).
f. Book Trustees into and attend appropriate meetings e.g. BEF Member Body Committee Meetings, CDAT, SEAT etc.
g. Support any resourcing campaigns for Trustees and the administration for the review of Board performance
Qualities and Skills Required
· Client Relationship/Customer Service
· Organisational and commercial capability
· Good communication, interpersonal skills and team building
· Impartiality, fairness and the ability to respect confidences.
· Approachable and sensitive to the feelings of others.
· Basic Knowledge of Finance and Governance
· IT Literacy - Spreadsheets, Word Processing, CRM, E-mail and Internet
· Good numeracy and literacy skills
Working Hours 5.5 hours per day, 4 – 5 days per week 22 hours weekly.
Salary £39,000 - £49,000 FTE
Pay: £20.00-£25.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
