Helpdesk team leader Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
1d
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
4d
Payroll Helpdesk Coordinator
Bright HR Limited —Manchester
- Up to £28,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
3d
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
14d
NRAP Programme Coordinator - 0.5 FTE
Royal College of Physicians —Liverpool
- £27,962 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Management
- Human resources
- Organisational skills
2d
NRAP Programme Coordinator
Royal College of Physicians —Liverpool
- £27,962 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Driver Liaison (Mon-Fri) - Ellesmere
BCA Automotive —Ellesmere Port
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Flexible schedule
Quick apply
14d
Universal Banker
HSBC Global Services Limited —Manchester
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
16h
Recycling Operative
OCS Group —Manchester
- £13.45 an hour
- Day shift
- Supervising experience
Quick apply
1d

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helpdesk team leader jobs near ashton in makerfield, gtm

OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Sunday 10am-8pm, Monday 3pm-11pm, Tuesday 3pm-11pm, Friday 3pm-11pm

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

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helpdesk team leader jobs in ashton in makerfield, gtm

OOH Contact Centre Manager (32 Hours)