Insight manager Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
1d
Consultancy Analytics Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Master's degree
Quick apply
12d
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
7d
Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
1d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
12d
Group Senior Creative Operations Manager
DFS —Warrington
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Quick apply
13d
Digital Project Manager
DBD International —Warrington
- Hybrid work
- Microsoft Office
- IT
Senior Product Manager - SaaS - Spectre
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Data Operations Manager
WorkNest People —Chester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Java
Operations Manager
Active Care Group —Wigan
- £35,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Category & Insights Manager
Nichols PLC —Newton-le-Willows
- Hybrid work
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
1d
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
17h
Data Governance Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
6d
Internal Communications Manager – Projects
Community Integrated Care —Widnes
- £39,140 - £45,320 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Strategic Procurement Manager
PHOENIX Medical Supplies Limited —Borough of Halton
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
1d
Senior Programme Manager
Bespak —Crewe
- Leadership
Quick apply
5d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
Administrator
Lancashire and South Cumbria NHS Foundation Trust —Ormskirk
- £25,760 - £27,476 a year
- Part-time
- Computer skills
- Communication skills
2d

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
1 day ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

insight manager jobs in ashton in makerfield, gtm

Journey Analyst

Consultancy Analytics Manager

Guest Experience Manager

Senior Customer Journey Product Manager

Head of Field Service Operations (UK & Ireland)

Group Senior Creative Operations Manager

Digital Project Manager

Senior Product Manager - SaaS - Spectre

Data Operations Manager

Operations Manager

Category & Insights Manager

Senior Loyalty Manager

Senior Product Manager - CRM - SaaS

Data Governance Manager

Internal Communications Manager – Projects

Strategic Procurement Manager

Senior Product Manager - SaaS - Partner Platform

Senior Programme Manager

Client Development Manager

Administrator

I want to receive the latest job alerts for insight manager in ashton in makerfield, gtm

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