It support Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
10d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
2d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
ICT Technician
Warrington Borough Council —Warrington
- £26,846 - £27,274 a year
- Full-time
- IT
- School
8d
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
IT Specialist
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
10d
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
12d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
14d
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave
9h
Primary Schools ICT Technician
St. Helens Council —St Helens
- £28,598 - £31,022 a year
- Monday to Friday
- Customer service
- Computer networking
- IT
8d
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
7d
Mobile IT Officer
Knowsley Borough Council —Huyton
- £32,061 - £33,699 a year
- IT
7d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Mobile IT Officer
Knowsley Council —Huyton
- £32,061 - £33,699 a year
- Full-time
- IT
7d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
10d
Primary Schools ICT Technician
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Computer networking
- IT
8d
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
8d
Desktop Support Technician
Fletchers Solicitors —Bolton
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
14d

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1st Line Support IT Engineer

Evolve BG Ltd -
Wigan

Quick apply

Job details

£26,299 a year
10 days ago

Qualifications

Customer service
LAN
ITIL
IT support
IT

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

As a 1st Line IT Support Engineer, you will be the first point of contact for IT related queries. You will provide technical support to customers via phone, email and in person. You will diagnose Basic IT Issues, escalate more complex problems and ensure customers receive a high level or service.

The role is based in our Head office in Wigan and you will also be required to work onsite in our customers locations.

The working hours are Monday Friday on a shift bases between the hours of 7am & 6pm.

Key Accountabilities

Provide technical support in line with Service Level Agreements (SLAs).
Troubleshoot and resolve IT issues, escalating when necessary.
Maintain IT hardware, software, and asset management.
Ensure IT services are available during core operational hours.
Identify and suggest permanent solutions for recurring issues.
Monitor and maintain IT systems to improve performance
Maintain accurate records of service tickets, incidents, and resolutions.
Ensure adherence to IT security policies and corporate procedures.
Manage IT documentation and ensure it remains up to date.

About you:

Previous experience in a IT support role and/or experience with IT ticketing systems
General knowledge of service and application delivery, preferably to have successful service level agreement accomplishments.
Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
Good knowledge of IT technologies.
A good analytical mind, able to tackle a problem from different angles and make decisions quickly.
Excellent interpersonal skills.Team Orientated.
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed. Keen attention to detail.
Evidence potential for analytical, evaluative, and problem-solving abilities.
The ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous.
Strong customer service orientation.

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it support jobs in ashton in makerfield, gtm

1st Line Support IT Engineer

IT Support Engineer

Desktop Support Technician

IT Services Engineer

Customer Support & IT Advisor

ICT Technician

IT Support

IT Specialist

IT Technician

IT Support Engineer

Remote Support Engineer – Night Shift

Primary Schools ICT Technician

IT Service Desk Engineer

Mobile IT Officer

Service Desk Analyst

Mobile IT Officer

1st Line Maintenance Analyst

Primary Schools ICT Technician

IT Customer Service Desk Officer

Desktop Support Technician

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