Compensation specialist Work, Jobs in Ashton On Ribble, Lan (with Salaries)

Senior Complaint Handler
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
3d
HR & Payroll Coordinator (FTC)
Sika —Preston
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
Clinical Pharmacist (Independent Prescriber) at AIOS Medical- Remote, £40 - £45/hr inc equity
AIOS (YC W20/S21) —Blackburn
- £40 - £45 an hour
- Full-time
- Communication skills
- Work from home
Senior District Manager - Pest Division
Ecolab Inc. —Preston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing home
7d
Associate Driver
Alliance Healthcare —Preston
- Full-time
- Customer service
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Contracts Manager
Sheet Piling (UK) Ltd —Clayton-le-Woods and Whittle-le-Woods
- £60,000 - £70,000 a year
- Full-time
- Travel
- Contracts
- In-person
- Annual leave
Quick apply
7d
Document Controller
Babcock International —Warrington
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
16h
Area Property Operations Manager
Ministry of Justice —Accrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Contracts
- Annual leave
- Employee discount
4d
Document Management Specialist
Metropolitan Council —Heywood
- £70,616.00 - £114,628.80 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Employee assistance programme
- Life insurance
Quantity Surveyor (United Utlities)
Lanes Group —Leyland
- Up to £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Contracts
- Construction experience
Quick apply
Senior Quantity Surveyor (United Utilities)
Lanes Group —Leyland
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
Senior Procurement Specialist
Babcock International —Warrington
- Full-time
- Hybrid work
- No degree
- Contracts
- Annual leave
- Employee assistance programme
Sales & Account Manager, Install Base Hardware
Infios —Blackpool
- Full-time
- Salesforce
- Travel
- Time management
Senior Document Controller
Babcock International —Warrington
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
16h
Field Service Technician - Yankee Services Operations
Valmet Inc. —Darwen
- 12 hour shift
- Maintenance
- Travel
- Mechanical knowledge
- Annual leave
Commercial Manager - Wastewater Capital Projects
Lanes Group —Leyland
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Contracts
Quick apply
Quantity Surveyor
Mabey Hire —Ashton-in-Makerfield
- Full-time
- Hybrid work
- Civil engineering
- Computer literacy
- Project management
Quick apply
Principal Safety Case Consultant
Babcock International —Warrington
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
- Annual leave
Retail Customer Service
Entain —Southport
- £13 an hour
- Overtime
- Cash handling
Senior Safety Case Consultant
Babcock International —Warrington
- Full-time
- Hybrid work
- Engineering
- No degree
- Mentoring
- Annual leave

I want to receive the latest job alerts for compensation specialist in ashton on ribble, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

compensation specialist jobs near ashton on ribble, lan

Senior Complaint Handler

Davies -
Preston

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Financial Conduct Authority guidelines
Mentoring junior staff
Complaint handling
Analysis skills
Continuous improvement
Risk management
Mentoring
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Communication skills
Analytics

Full job description

Description

Customer Relations & Customer Experience Preston or Stoke | Hybrid Working
Be the Expert. Champion Fair Outcomes. Influence Positive Change.

Every complaint tells a story.

Sometimes it's a customer who feels let down. Sometimes it's an opportunity to put things right. And sometimes, it shines a light on how we can improve as a business.

We're looking for an experienced Senior Complaint Handler to join our Customer Relations team and help us deliver fair, balanced and customer-focused outcomes across complex insurance complaints.

This is more than a complaint handling role. You'll be a trusted technical specialist, supporting colleagues, driving quality standards and helping the business learn from customer feedback. Working at the heart of our customer experience function, you'll play a key role in ensuring we meet the highest standards of regulatory compliance whilst always doing the right thing for our customers.

If you're passionate about customer advocacy, regulatory excellence and making a real difference, we'd love to hear from you.

#INDUKI

What will your day look like:

As a Senior Complaint Handler, you'll manage complex, high-risk and escalated complaints from investigation through to resolution.

You'll use your technical expertise and regulatory knowledge to make fair, evidence-based decisions while ensuring every customer receives the consideration, empathy and support they deserve.

Alongside your own caseload, you'll act as a technical mentor within the team, providing guidance, sharing best practice and contributing to continuous improvement initiatives that enhance the customer experience and reduce future complaints.

Your insight and expertise will help shape how we deliver better outcomes for both customers and the business.

What You'll Be Doing

Manage a portfolio of complex, sensitive and high-profile complaints across a range of insurance products and services.
Conduct detailed investigations using policy documentation, claim files, call recordings, correspondence and supporting evidence.
Identify all complaint elements and assess evidence objectively to establish fair and reasonable outcomes.
Draft clear, well-reasoned and customer-friendly complaint responses.
Calculate and recommend appropriate compensation, redress and remedial actions where required.
Ensure complaints are resolved within FCA and business timescales.
Represent the business during Financial Ombudsman Service investigations and referrals.

Put customers at the centre of decision making whilst balancing regulatory and commercial considerations.
Assess customer vulnerability, distress, inconvenience and individual circumstances.
Ensure complaints are handled with empathy, professionalism and integrity.
Support the delivery of consistently fair and positive customer outcomes.

Serve as a subject matter expert for complex complaint investigations and regulatory interpretation.
Provide coaching and support to Complaint Handlers on investigation techniques, decision making and complaint writing.
Share knowledge and best practice to improve capability and consistency across the team.
Support quality assurance reviews and calibration exercises.
Assist management teams in developing colleague knowledge and competency.

You'll be responsible for applying and interpreting:

FCA Complaint Handling Requirements
DISP Rules
Consumer Duty Principles
Financial Ombudsman Service approaches and expectations
Insurance industry best practice
Vulnerability guidance and customer outcome frameworks

You'll also identify potential conduct, compliance or operational risks and ensure appropriate escalation where required.

Analyse complaint data, trends and emerging themes.
Conduct root cause analysis to identify opportunities for business improvement.
Make recommendations that improve customer experience and reduce repeat complaints.
Support initiatives aimed at reducing complaint volumes and Financial Ombudsman referrals.
Help create a culture where customer feedback drives positive change.

Knowledge and Abilities:

Significant experience handling complaints within insurance, financial services or another regulated environment.
Strong understanding of FCA complaint handling requirements, particularly DISP.
Proven ability to investigate complex complaints and reach evidence-based decisions.
Experience dealing with Financial Ombudsman Service referrals and investigations.
Knowledge of redress principles, customer impact assessments and fair outcome frameworks.
Excellent written communication skills with the ability to produce high-quality complaint responses.
Strong analytical and problem-solving abilities.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

Quick apply

Refine Your Search

compensation specialist jobs in ashton on ribble, lan

Senior Complaint Handler

HR & Payroll Coordinator (FTC)

Clinical Pharmacist (Independent Prescriber) at AIOS Medical- Remote, £40 - £45/hr inc equity

Senior District Manager - Pest Division

Associate Driver

Contracts Manager

Document Controller

Area Property Operations Manager

Document Management Specialist

Quantity Surveyor (United Utlities)

Senior Quantity Surveyor (United Utilities)

Senior Procurement Specialist

Sales & Account Manager, Install Base Hardware

Senior Document Controller

Field Service Technician - Yankee Services Operations

Commercial Manager - Wastewater Capital Projects

Quantity Surveyor

Principal Safety Case Consultant

Retail Customer Service

Senior Safety Case Consultant

I want to receive the latest job alerts for compensation specialist in ashton on ribble, lan

Explore jobs in more locations

Description

What will your day look like:

Knowledge and Abilities:

Benefits

About Davies

Jobseeker tools

Employer Tools

Browse

Stay Connected