Implementation lead Work, Jobs in Ashurst Wood, Sry (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Outreach Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Travel
- Leadership
- Annual leave
- Employee discount
Implementation Lead
Collins Aerospace —Crawley
- Full-time
- PMP
- Engineering
- Bachelor's degree
- Annual leave
- Employee assistance programme
Director of Estates and Facilities
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £115,052 - £132,053 a year
- Full-time
- Budgeting
- Free parking
3d
Account Manager
Artemis Marketing —Hassocks
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
9d
CRM Project Manager
Cats Protection —Haywards Heath
- Up to £56,655.95 a year
- Full-time
- CRM software
- Annual leave
10d
Wellbeing and Engagement Officer (Part-Time)
Study Group —Brighton
- £21,216 a year
- Part-time
- Bachelor's degree
- No degree
- Front desk
Quick apply
2d
Senior Proposition Manager - Mental Health
AXA —Royal Tunbridge Wells
- From £50,000 a year
- Presentation skills
8d
MI Systems and Reporting Manager
Plumpton College —Lewes
- Up to £48,600 a year
- Data analysis skills
- Analysis skills
- Team management
- Free parking
- Annual leave
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Strategic Employee Relations Business Partner
Civil Aviation Authority —Gatwick Airport
- £75,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
Quality Control & Compliance Manager
Pineapple Contracts —Aylesford
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Work from home
Quick apply
Site Supervisor ICP (Independent Connections Provider)
JDT Group —Biggin Hill
- £40,000 - £45,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
8d
Implementation & QA Specialist
zendbox —Paddock Wood
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Analytics
Quick apply
Senior Proposition Manager - Mental Health
AXA UK —Royal Tunbridge Wells
- From £50,000 a year
- Presentation skills
- Annual leave
8d
Health and Safety Advisor, Race Operations, Broadcast and Media
Formula 1 —Biggin Hill
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Store discount
- Annual leave
Laboratory Technician
Nikwax Ltd —Wadhurst
- Full-time
- Computer literacy
- Laboratory experience
- Quality control
- Free parking
- Profit sharing
1d
Senior Quality Compliance Specialist
Thermo Fisher Scientific —Horsham
- Full-time
- Continuous improvement
- In-person
- Communication skills
English, Maths & Digital Skills Manager
The Opportunity Provider —Shoreham by Sea
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maths
- Team management
- Life insurance
- Sick pay
Quick apply
Elective Reform Commissioning Project Manager
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Organisational skills
5d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

implementation lead jobs in ashurst wood, sry

Sr.Dir,Patient Experience

Outreach Team Leader

Implementation Lead

Director of Estates and Facilities

Account Manager

CRM Project Manager

Wellbeing and Engagement Officer (Part-Time)

Senior Proposition Manager - Mental Health

MI Systems and Reporting Manager

Senior Risk Pricing Analyst

Strategic Employee Relations Business Partner

Quality Control & Compliance Manager

Site Supervisor ICP (Independent Connections Provider)

Implementation & QA Specialist

Senior Proposition Manager - Mental Health

Health and Safety Advisor, Race Operations, Broadcast and Media

Laboratory Technician

Senior Quality Compliance Specialist

English, Maths & Digital Skills Manager

Elective Reform Commissioning Project Manager

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