Dispatch manager Work, Jobs in Ashwellthorpe, Nfk (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- Computer literacy
- First Aid Certification
Quick apply
Supervisor
Alfred G Pearce —King's Lynn
- £30,000 - £35,000 a year
- Full-time
- Forklift
- Supervising experience
- Team management
Quick apply
Warehouse Supervisor - Nights (Monday - Friday)
Angling Direct —Rackheath
- Night shift
- Continuous improvement
- Leadership
Quick apply
Automotive Parts Sales Advisor - Land Rover & Commercial Vehicle Parts
PSS Steering & Hydraulics —North Walsham
- £28,000 - £31,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Life insurance
Quick apply
1d
Cheese Production Operative
Fen Farm Dairy Ltd —Bungay
- From £12.71 an hour
- Organisational skills
- Cleaning
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Production Team Leader
Su-Bridge Pet Supplies Ltd —Thetford
- £35,700 a year
- Full-time
- Computer literacy
- Maintenance
- Team management
- Free parking
- Store discount
Quick apply
15h
Picker/Driver
Booker Group —Great Yarmouth
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
Warehouse Operative
Kinaxia Transport & Warehousing —Roudham
- £12.71 an hour
- Full-time
- Employee discount
Quick apply

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Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
Triage
Mentoring junior staff
First aid
Emergency management
First Aid Certification
Mentoring
Data entry
IT
Typing
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

dispatch manager jobs in ashwellthorpe, nfk

Emergency Call Handler

Supervisor

Warehouse Supervisor - Nights (Monday - Friday)

Automotive Parts Sales Advisor - Land Rover & Commercial Vehicle Parts

Cheese Production Operative

Production Team Leader

Picker/Driver

Warehouse Operative

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