Support engineer Work, Jobs in Ashwellthorpe, Nfk (with Salaries)

Compliance & Operations Manager
Renew East Ltd —Stowmarket
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Administrative experience
- In-person
- Flexitime
- Work from home
Quick apply
4d
Trials & Training Coordinator - MSI-Defence Systems Ltd
MSI-DS Ltd —Norwich
- Military
- Travel
- Organisational skills
Quick apply
Site Engineer
Skanska —Norwich
- Civil engineering
- Engineering
- Contracts
NNUH Service Delivery Manager
Genmed.me Limited —Norwich
- From £40,000 a year
- Full-time
- Customer service
- Engineering
- Supervising experience
- Annual leave
- Sick pay
Quick apply
MRO Specialist
Rubix —Norwich
- Full-time
- Engineering
- ERP systems
5d
Maintenance Engineer
Barley Chalu Limited —Wymondham
- £40,000 - £50,000 a year
- Overtime
- Schematics
- Programmable logic controllers
- In-person
- Free parking
Quick apply
10d
Design Engineer
Kier Group —Wymondham
- From £40,000 a year
- Full-time
- Civil engineering
Sales Proposals Engineer
Johnson Controls —Hethel
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
Workplace Support Co-Ordinator
Emcor —Norwich
- £28,052 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Trainee Air Conditioning Engineer
Adcock Refrigeration and Air Conditioning —Norwich
- Full-time
4d
Engineering Technician
Neucin Design Ltd —Norwich
- £24,800 - £32,000 a year
- Full-time
- AutoCAD
- Inventory control
- Computer literacy
- Free parking
- Flexitime
Quick apply
12d
Internal Opportunity: Junior Engineering Support Tier 3
Epos Now —Norwich
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
House Developer Account Manager
Lignacite Ltd —Brandon
- £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Free parking
- Life insurance
Quick apply
13d
Drain Jetting & Pump Service Engineer
M.Gaze & Co Ltd —Thurlton
- From £17 an hour
- Full-time
- Customer service
- Driving
- Cleaning
Quick apply
Site Engineer - East Anglia
Knights Brown —Norwich
- AutoCAD
- Civil engineering
- Engineering
Office Administrator (Fire & Security) - Temporary
TP Fire & Security Ltd —Norwich
- From £28,000 a year
- Temporary
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
9d
Apprentice Quantity Surveyor - Norwich
AECOM —Norwich
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Maths
Senior Engineer
Kier Group —Wymondham
- From £51,000 a year
- Full-time
- Civil engineering
Field Service Engineer
Everard Group Limited —Norwich
- £32,300 - £40,000 a year
- Overtime
- Schematics
- Customer service
- Maintenance
- Annual leave
Quick apply
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for support engineer in ashwellthorpe, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Compliance & Operations Manager

Renew East Ltd
Stowmarket

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Flexitime
Work from home

Qualifications

CRM software
Record keeping
Vehicle service booking
Expiry date monitoring
Operations management
Handling customer enquiries
Administrative experience
Organisational compliance experience
Compliance management
Stocking
Office management
Stock replenishment
Stock coordination

Full job description

The Role

The Compliance & Operations Manager will be responsible for coordinating a wide range of operational activities across the business.

This is a varied role requiring someone who is highly organised, comfortable taking ownership of multiple processes and able to keep on top of deadlines in a fast-moving environment.

Core Responsibilities

1. Management of Payaca CRM

Take day-to-day ownership of our internal CRM system, Payaca.
Payaca is the central software platform we use to manage customer enquiries, quotations, jobs, communications, documentation, workflows and aftercare.

You will ensure jobs move correctly through each stage of the system, information is kept accurate and up to date, tasks are completed, and the CRM is being used effectively across the business.

2. Engineer Scheduling

Work alongside Technical Director Luke Nicholls to coordinate and manage the engineering diary.

This will include scheduling installations, surveys, servicing, remedial works and call-outs while taking into account engineer availability, skills, locations and project requirements.

3. MCS Compliance Management

Manage the administrative compliance requirements associated with our renewable heating installations.

This will include:

Product and manufacturer warranty registrations
Building Control notifications
DNO applications and notifications
Maintaining required installation documentation
Ensuring compliance tasks are completed within the relevant timescales
Supporting the business with MCS-related administration and record keeping

Experience with MCS would be advantageous, although training can be provided to someone with strong experience working within another regulated or compliance-led industry.

4. Air Source Heat Pump Service Scheduling

Manage our growing portfolio of Air Source Heat Pump service customers.

You will maintain service schedules, contact customers when annual servicing becomes due, arrange appointments and ensure service records are maintained accurately.

5. Warranty Claims & Spare Parts

Coordinate warranty claims with manufacturers and suppliers.

This will include arranging replacement parts, following claims through to completion, coordinating engineer visits where required and keeping customers informed.

6. Vans & Equipment

Oversee the administration and organisation associated with the company's vehicle fleet and engineering equipment.

This may include servicing, MOTs, maintenance, inspections, insurance administration and ensuring equipment is properly recorded and maintained.

7. Uniform Ordering

Manage company uniform requirements, including ordering clothing for new starters and replacing or replenishing uniforms for existing team members.

8. Van Stock & Warehouse Stock

Take responsibility for the administration of our van and warehouse stock management systems.

You will help ensure engineers have the materials and equipment they require while maintaining accurate stock records and helping identify shortages, replenishment requirements and stock discrepancies.

9. General Administration

Provide general operational and administrative support across the business as required.

Because Renew East is a growing company, there will inevitably be ad hoc tasks and projects that fall outside the normal day-to-day responsibilities.

We are therefore looking for someone comfortable working in a varied role and taking ownership when something needs to be done.

10. Staff Training Coordination

Schedule and arrange staff training, qualifications and refresher courses.

This will include maintaining training records, monitoring expiry dates and ensuring engineers remain appropriately trained and qualified for the work they undertake.

About You

We are looking for someone with at least five years' experience in an operations, compliance, service coordination, office management or similar role.

Experience within heating, plumbing, construction, renewables, engineering or another regulated industry would be particularly valuable.

The successful candidate will be someone who enjoys creating order within a busy environment and takes satisfaction from making sure things are completed properly.

Key Traits

You should be:

Exceptionally organised and able to manage multiple priorities simultaneously Comfortable working with CRM and job management software
Confident learning new systems and processes
Detail-focused, particularly when dealing with compliance and documentation Able to work effectively in a fast-paced environment
Proactive rather than waiting to be told what needs doing
Comfortable chasing outstanding actions and ensuring deadlines are met
A clear and confident communicator with customers, engineers, suppliers and manufacturers Able to take ownership of problems and see them through to resolution
Process-driven while remaining flexible when priorities change
Reliable, professional and commercially aware

Why This Role Matters

This is not simply an administrative position.

The Compliance & Operations Manager will sit at the centre of Renew East's day-to-day operations.

As the company grows, having strong systems and processes becomes increasingly important. Engineers need to know where they are going and what they are doing, customers need to receive timely communication, installations need to remain compliant, warranties need to be registered and service commitments need to be fulfilled.

The person in this role will help ensure that nothing falls through the gaps.

For the right person, there will also be significant opportunity to develop the role as the company continues to grow.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Flexitime
Work from home

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in ashwellthorpe, nfk

Compliance & Operations Manager

Trials & Training Coordinator - MSI-Defence Systems Ltd

Site Engineer

NNUH Service Delivery Manager

MRO Specialist

Maintenance Engineer

Design Engineer

Sales Proposals Engineer

Workplace Support Co-Ordinator

Trainee Air Conditioning Engineer

Engineering Technician

Internal Opportunity: Junior Engineering Support Tier 3

House Developer Account Manager

Drain Jetting & Pump Service Engineer

Site Engineer - East Anglia

Office Administrator (Fire & Security) - Temporary

Apprentice Quantity Surveyor - Norwich

Senior Engineer

Field Service Engineer

Motor Claims Handler

I want to receive the latest job alerts for support engineer in ashwellthorpe, nfk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected