Delivery director Work, Jobs in Astley, Gtm (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
4d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
11d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
10d
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
UK Territory Director
TransUnion —Alderley Edge
- Full-time
- Sales
- Employee stock purchase plan
- Annual leave
Head of Technical Delivery
Finova —Salford
- Hybrid work
- DevOps
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Head of Education Strategy & Sales
Dataspire Solutions Ltd —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Remote
- Sales
Quick apply
Head of Sales - Residential Properties
MCR Property Group Ltd —Manchester
- £70,000 a year
- Microsoft Excel
- Sales
- Team management
Quick apply
Head of Customer Support
AJ Bell —Manchester
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Premium Sales Director - Manchester United
Elevate —Manchester
- £80,000 - £95,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
1d
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Global Head of Sales & Business Development
SGS —Ellesmere Port
- Full-time
- Remote
- Sales
- Marketing
- English
- Flexible schedule
Quick apply
Head of Account Management
Close Brothers —Sale
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
7d
Commercial Director
Manchester Marriott Hotel Piccadilly —Manchester
- Full-time
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Key Account Director
Inside Global —Liverpool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Analysis skills
Quick apply
Sales Account Director
LIMA Networks LTD —Salford Quays
- Full-time
- Sales
- Organisational skills
- Communication skills
Quick apply
Head of Sales
Ignite Insurance Systems —Manchester
- Full-time
- Sales
- Annual leave
- Life insurance

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
4 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

delivery director jobs in astley, gtm

Head of Customer Experience

Head of Operational Delivery

Head of Mobilisation & Programme Delivery

Head of Service Delivery

Head of Delivery

Director, People Services Delivery & Transformation

UK Territory Director

Head of Technical Delivery

Head of Education Strategy & Sales

Sales Director - Process Industry

Head of Sales - Residential Properties

Head of Customer Support

Premium Sales Director - Manchester United

Head of Customer Service

Global Head of Sales & Business Development

Head of Account Management

Commercial Director

Key Account Director

Sales Account Director

Head of Sales

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