It service manager Work, Jobs in Astley, Gtm (with Salaries)

IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
10d
IT Manager
Beers Timber and Building Supplies Ltd —Liverpool
- £40,000 - £44,000 a year
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Store discount
- Employee discount
Quick apply
4d
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
IT Service Manager
Government Digital Service —Manchester
- £45,131 - £49,065 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
8d
Service Design Transition Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Free parking
- Annual leave
Quick apply
7d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
- Hybrid work
- Azure
- Maintenance
- Team management
IT Risk and Control Manager
EG Group —Horwich
- Up to £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Free parking
- Annual leave
7h
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Senior Enterprise Services Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- APIs
- Free parking
- Employee assistance programme
Quick apply
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
2d
Lead IT Service Manager
Department for Work and Pensions —Manchester
- £75,026 - £80,267 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
4d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
Senior ICT Manager
BT —Manchester
- Full-time
- Azure
- Windows
- Product management
23h
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
MIS and Systems Manager
Star Academies —Blackburn with Darwen
- £47,181 - £52,413 a year
- Continuous improvement
- No degree
- IT
3d
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- IT
Information Security Manager
Together —Cheadle
- Full-time
Quick apply
8d

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IT Service Desk Manager

Express Solicitors -
Manchester

Apply Now

Job details

Up to £45,000 a year
10 days ago

Benefits

Free flu jabs
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
Avaya
Windows
Network infrastructure
Injection administration
Supervising experience
VoIP
Computer hardware
IT support
Mentoring
Organisational skills
IT
Communication skills
Time management
Help desk

Full job description

About Us

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

The Role

Express Solicitors are seeking to appoint an experienced IT Service Desk Manager to support the day-to-day operation, maintenance, and ongoing development of the firm’s IT Service Desk.

This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination. The successful candidate will be responsible for leading the IT support function, ensuring high standards of service are maintained and mentoring junior team members.

Candidates should have a minimum of three years’ experience as a Service desk Manager or equivalent role. Previous experience within the legal sector would be advantageous.

The role will involve supporting users across multiple offices and technologies, ensuring high levels of system reliability, user satisfaction, and continuous improvement across IT services.

Responsibilities

Lead and manage the day-to-day activities of the IT helpdesk.

Allocate, prioritise, and monitor IT support workloads to ensure service levels are achieved.

Mentor, support, and develop junior IT team members.

Conduct regular reviews of support performance and identify areas for improvement.

Assist the Head of IT with operational planning, project delivery, and continuous improvement initiatives.

Ensure IT procedures, documentation, and knowledge base materials are maintained and kept up to date.

Manage relationships with third-party suppliers and support providers to ensure service standards are maintained.

Promote a customer-focused support culture across the department.

Oversee onboarding processes for new starters, including equipment setup and user access provisioning.

Provide desktop support and troubleshooting across Windows Server 2016/2022/2025 and Windows 11 environments.

Support and maintain printers, scanners, and other network peripherals.

Support and administration of company mobile phones and mobile device management solutions.

Provide support for the company telecoms and IP telephony systems.

Assist in maintaining network security systems and IT-related security infrastructure.

Maintain accurate IT asset registers

Some travel to the branch office in Liverpool may be required on an ad hoc basis.

Person Specification

Essential Skills & Experience

Minimum of three years’ experience as a Service desk manager or equivalent role
Previous experience supervising, mentoring, or coordinating an IT support team.
Strong knowledge of Windows operating systems and troubleshooting common technical issues.
Good understanding of network infrastructure, connectivity, and core technologies.
Solid understanding of computer hardware, peripherals, and endpoint support.
Excellent analytical and problem-solving skills across a broad range of IT disciplines.
Experience managing and prioritising workloads within a fast-paced environment.
Experience using helpdesk/ticketing systems and working to SLAs.
Strong communication and stakeholder management skills.
Excellent organisational and time management skills.
Customer-focused approach with a strong understanding of internal service delivery.

Desirable Skills & Experience

Knowledge of Proclaim case management software and experience working with Eclipse Legal Systems.
Experience supporting digital dictation systems and Dragon naturally speaking speech recognition solutions.
Experience with IP telephony systems such as RingCentral or Avaya IP Office.
Previous experience working within the legal sector.
Exposure to Microsoft 365 administration and cloud-based technologies.

Salary & Hours

Salary of up to £45,000, dependent on experience
Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits

On-site Working

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Apply Now

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