3rd line support engineer Work, Jobs in Aston On Trent, Dby (with Salaries)

Second Line Engineer
University of Derby —Derby
- £32,260 - £41,689 a year
- Full-time
- Analysis skills
- University
- No degree
- Annual leave
- Employee assistance programme
12d
Systems Engineer (Security Remediation & Patching)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Azure
- Communication skills
3d
IT Network Engineer
Bleckmann UK Ltd —Burton-On-Trent
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply

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Second Line Engineer

University of Derby -
Derby

Apply Now

Job details

Permanent | Full-time
£32,260 - £41,689 a year
12 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Microsoft Windows Server
MCP
CCNA
Information security
Analysis skills
Scripting
IT
Business requirements
Communication skills
PowerShell
Active Directory
PRINCE2 Certification

Full job description

Job details

Responsible to

Senior Second Line Team Leader

Location

All Derby Sites

Closing date

Sunday 12 July 2026

Salary

£32,260 to £36,251 per annum (for exceptional performers, there is scope for further progression up to £41,689 per annum).

Job grade

ATOS 6

Reference

0164-26

Contract type

Permanent

Post type

Full-time

Adaptive working type

Onsite
This role will be based on site, primarily in the named location.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Digital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby.

Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape.

About the role

As a Second Line Engineer, you will play a key role in maintaining and enhancing the University's IT services, acting as an escalation point for complex technical issues and ensuring the smooth operation of critical end-user systems. This includes supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio-visual technology across the University estate.

Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents, and ensuring compliance with cyber security and operational standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements.

The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third-line engineers to deliver infrastructure enhancements and service development priorities. As part of a flexible and customer-focused Service Delivery function, you will be expected to provide support across multiple teams and locations, adapting to the evolving needs of the University.

About You

We are looking for a proactive and customer-focused IT professional who combines strong technical knowledge with the ability to deliver excellent service. The ideal candidate will hold a relevant degree or HND and/or possess equivalent professional experience, supported by a genuine interest in current and emerging IT technologies.

You will be a high-performing team player who thrives in a collaborative, multi-disciplinary IT and AV environment, leading by example through professionalism, accountability, and a positive approach to problem-solving. With broad knowledge across technologies such as application delivery, networking, operating systems, and end-user computing, you will be confident in diagnosing and resolving complex technical issues while maintaining a strong focus on customer satisfaction.

The successful candidate will demonstrate excellent analytical and decision-making skills, taking ownership of problems through to resolution and responding effectively to changing priorities. You will be consultative and collaborative in your approach, building strong relationships with colleagues, stakeholders, and customers across the University, while acting as a positive ambassador for Digital Solutions and Services.

A commitment to continuous learning and improvement is essential. You will actively seek opportunities to develop your own skills, contribute to service enhancements, and identify process improvements that drive efficiency, resilience, and an outstanding user experience.

Principal accountabilities

Proactively support the Digital Operations Manager and Team Leaders in the delivery of Second Line projects and tasks, which may vary in scales and technical levels, whilst providing the necessary governance of IT Services.

Act as a technical reference point for other team members and lead in the delivery of assigned project based work with a solutions focused approach.

Identify and embed problem management, identify improvements, and support skill development within the team.

Maintain and optimise IT systems, ensuring efficiency, reliability, and alignment with University priorities.

Ensure systems meet regulatory and security standards, working with DS&S teams to strengthen processes.

Where necessary, deliver 24/7 Out of hours support on a rota basis to support the Service Delivery and Infrastructure Teams.

Assisting with service ownership / service delivery – contributing to key strategies, roadmaps, designs, developing and then implementing / updating services within the team, ensuring all documentation is in place and service transition is seamless across the various internal teams.

Mentors others on priority and diagnosis of incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures and ensures lessons learned.

Responsible for ensuring standards for hardware, software and configuration management are maintained.

Responsible for ensuring Disaster Recovery and Business Continuity processes are in place and tested.

Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes / remedies. Assists with the implementation of agreed remedies and preventative measures.

Working with 3rd party suppliers and support partners to log escalated service tickets and proactively work with these to reach a speedy resolution.

Being a ‘team player’ and working in a collaborative team environment to deliver complex solutions to multiple internal and external business units.

Provide high-quality support to staff and students, manage expectations, and promote a service-focused culture.

Person specification

Essential Criteria

Qualifications

Relevant Degree/HND or demonstrable equivalent experience.
Relevant professional certifications E.G. Microsoft Desktop, CCNA, Jamf, ITIL.

Experience

Experience of a senior level of technical responsibility in a service delivery environment.
Experience and knowledge of leading technical projects across users and leading change initiatives.
Experience of meeting customers, managing expectations and providing a logical solution focused approach to issue resolution.

Skills, knowledge & abilities

Proven knowledge of a broad range of technologies specifically within the desktop environment e.g. application delivery, networking, operating systems, and their capabilities and benefits.
Solid understanding of establishing an IT infrastructure including core understanding of the management systems incorporated such as Active Directory, Windows Server etc.
Proven knowledge of at least one of the following technology areas: networking, infrastructure, communications, front-end technologies, applications, audio-visual technologies.
Excellent Communication and persuasion skills (verbal and written) including communication of technical concepts to non-technical colleagues at a range of levels within the organisation and developing consensus within disparate views.
Highly self-motivated, organised, adaptable and disciplined with an ability to work to tight deadlines whilst managing multiple tasks and deliverables. Able to prioritise effectively and an attention to detail and drive for excellence.
Ability to deal with difficult issues within a continuously changing environment, managing issues, objections and differences of opinion positively and effectively.
Evidenced ability of acting as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.
Understanding of information security and governance.
Creative and Innovative approach to successfully providing a consistent, high quality operational service, challenging system and process that do not focus on the customer needs.
Ability to evidence excellent communication, engagement, persuasion and influencing skills (verbal and written).
Strong analytical skills, ability to be decisive and takes ownership of problems.
Responsive to customer needs, consultative and collaborative.
Ability to deliver within tight deadlines in a demanding environment.
Attention to detail and determination for excellence.
Passion, energy and enthusiasm for continuous improvement and encourages innovation.
Creates a service culture within and across teams.
Develops and utilises expertise for the benefit of customers and colleagues. Can apply knowledge quickly to new challenges.

Business requirements

Requirement to participate in Response Team Rota as key part of Service Delivery responsibilities.
Flexibility with regard to working hours and travel between sites.
Engagement with Students to ensure Service if fit for purpose, and to assist with Student employability.

Desirable Criteria

Qualifications

Professional and /or technical qualifications, e.g. PRINCE 2 /ITIL / CCNA / MCP or substantial, applied equivalent experience.

Experience

Experience of working within a Higher Educational Institution.

Skills, knowledge and abilities

Scripting skills e.g. PowerShell
Experience of maintaining, operating, troubleshooting AV equipment
Experience of operating, developing AV management tools e.g. Crestron Systems/Fusion etc.
Understanding of the importance of prioritising resources, experience of working with external 3rd party contracts, and delivering service against SLA’s and OLA’s.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Buzz Colder, Senior Second Line Team Leader via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Drive change and lead innovation, apply now to shape tomorrow.

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

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3rd line support engineer jobs in aston on trent, dby

Second Line Engineer

Systems Engineer (Security Remediation & Patching)

IT Network Engineer

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Job details

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Skills, knowledge and abilities

Visa Sponsorship Eligibility

Equity, diversity and inclusion

Environmental Sustainability

How to apply

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