call center representative Work, Jobs in atherstone, war (with Salaries)

Customer Service Representative
RXO, Inc. —Derby
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Employee assistance programme
- Life insurance
10d
Customer Service Representative (German-speaking)
Via —Birmingham
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Marcus by Goldman Sachs, Complaints Specialist, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Hospitality
- Microsoft Office
- Communication skills
- Employee assistance programme
IREF Service Sales Consultant
Johnson Controls —Birmingham
- Full-time
- CRM software
- Sales
- Maintenance

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Customer Service Representative

RXO, Inc. -
Derby

Apply Now

Job details

Full-time
10 days ago

Benefits

Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Logistics
Microsoft Office
Data entry
Warehouse experience
Communication skills

Full job description

Accelerate your career at RXO

Coyote Logistics has been acquired by RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.

Compensation for this role is £25.000-£26.500

As a Customer Service Clerk, you will play a central role in supporting daily transport operations and ensuring a seamless

experience for customers. You’ll manage service updates and issue resolution across multiple systems and stakeholders. Your

professionalism, attention to detail, and proactive communication will help maintain high levels of service performance,

customer satisfaction, and operational accuracy within a fast-paced logistics environment.

What your day-to-day will look like:

Accurately maintain transport orders in TMS.
Raise and manage service cases with customers or partners when redirections, rejections, or delivery issues occur, following through to resolution.
Coordinate with warehouse teams to verify stock or pallet locations and provide updates to customers.
Work closely with the traffic and warehouse teams to resolve queries regarding collections, deliveries, and scheduling.
Conduct network or partner checks (e.g., hub or pallet network systems) and record outcomes accurately.
Process service incidents, claims, and chargebacks, ensuring documentation is complete and compliant.
Retrieve, upload, and distribute POD’s within required timelines.
Respond to incoming calls and emails from customers, partners, and internal teams in a professional and timely manner.
Maintain detailed and accurate records of communications, service issues, and resolutions.
Escalate service delays or discrepancies promptly to the appropriate team or line manager.
Contribute to continuous improvement initiatives, identifying opportunities to enhance service quality or efficiency.

At a minimum, you’ll need:

Strong customer service and communication
skills, both written and verbal
Excellent attention to detail and accuracy in
data entry and documentation
- Confident user of Microsoft Office and
Transport Management Systems
Able to multitask and remain calm under
pressure in a fast-moving environment
Team-oriented with a proactive, problem-
solving mindset
Valid Right to Work in the UK

Preferred Education & Experience:

1–3 years of experience in customer service, logistics, or transport administration
Familiarity with transport systems, scheduling, or warehouse operations advantageous

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Free access to internal e-learning platform to grow in your profession and gain new skills

Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)

Free confidential Employee Assistance Programme (EAP) with qualified counsellors

Enhanced maternity leave

Enhanced paternity leave

Diverse and Inclusive environment

Community Service Day

Internal Career Growth Programs

Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process.

Apply Now

Refine Your Search

call center representative jobs in atherstone, war

Customer Service Representative

Customer Service Representative (German-speaking)

Marcus by Goldman Sachs, Complaints Specialist, Birmingham

IREF Service Sales Consultant

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