Custodian Work, Jobs in Atherstone, War (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
14h
Warehouse Team Member
pladis —Ashby-De-La-Zouch
- Part-time
- Microsoft Powerpoint
- English
- Free parking
- Employee assistance programme
Machine Operator
pladis —Wigston Magna
- 8 hour shift
- English
- Free parking
- Employee assistance programme
Operations and Performance Manager
Vital Energi —Burton-On-Trent
- Full-time
- Engineering
- Project management
- Contracts
Quick apply
4d
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
11d
Digital Account Executive
Success Local —Rugby
- £26,000 - £31,000 a year
- Full-time
- Management
- Social media management
- Analysis skills
- Annual leave
Quick apply
13d
Digital Account Manager
Success Local —Rugby
- £30,000 - £35,000 a year
- Full-time
- Marketing
- Project management
- Presentation skills
- Annual leave
Quick apply
13d
Finance Assistant
Mattioli Woods —Leicester
- Full-time
- Accounting
- Organisational skills
- IT
- Annual leave
- Sick pay
Staff Manager
First Bus —Leicester
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
6d
Accounts Assistant
NATIONAL FARMERS UNION —Kenilworth
- £25,134 a year
- Full-time
- Microsoft Office
- Free parking
- Annual leave
4d
Assistant Site Accountant
pladis —Wigston Magna
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Consultant
The Watches of Switzerland Group —Birmingham
- Sales
- English
- Employee assistance programme
Settlements Manager
FIS Global —Birmingham
- Full-time
- Management
- Bachelor's degree
- Financial services
13d
Warehouse Team Member / FLT Driver
pladis —Wigston Magna
- Full-time
- English
- Warehouse experience
- Communication skills
- Free parking
- Employee assistance programme
7d
Alphega Pharmacy Business Mentor
Alliance Healthcare —Birmingham
- Full-time
- Marketing
- Business development
- Driving
Private Banking Operations - Associate / AVP
Delta Capita —Birmingham
- Full-time
- Hybrid work
- English
- Financial services
- Communication skills
Quick apply
Maintenance Technician
pladis —Ashby-De-La-Zouch
- Full-time
6d
Client Portfolio Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Senior Systems Engineer
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- English
- Leadership
19h
Senior Manager, Product & Operational Taxes, Asset Management
KPMG —Birmingham
- Full-time
- Financial services
- Tax experience

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Birmingham

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
14 hours ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Birmingham, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

custodian jobs in atherstone, war

Complaints Experience & Journey Lead

Warehouse Team Member

Machine Operator

Operations and Performance Manager

Housing & Resident Engagement Manager

Digital Account Executive

Digital Account Manager

Finance Assistant

Staff Manager

Accounts Assistant

Assistant Site Accountant

Sales Consultant

Settlements Manager

Warehouse Team Member / FLT Driver

Alphega Pharmacy Business Mentor

Private Banking Operations - Associate / AVP

Maintenance Technician

Client Portfolio Analyst

Senior Systems Engineer

Senior Manager, Product & Operational Taxes, Asset Management

I want to receive the latest job alerts for custodian in atherstone, war

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