Retail operations manager Work, Jobs in Atherstone, War (with Salaries)

Operations Manager (Commercial)
Twycross Zoo —Atherstone
- £30,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Free parking
- Annual leave
Quick apply
11d
Transport Operations Manager CDC
Bestway Group —Coventry
- Full-time
- Customer service
- Warehouse experience
- Communication skills
- Annual leave
Quick apply
Retail Operations Manager
Extra Care —Coventry
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Annual leave
- Life insurance
1d
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Compliance & Ops Manager
NCF Living —Birmingham
- £40,000 - £45,000 a year
- Maintenance
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
Operations Manager
Ansons Global limited —Tyseley
- £28,571.15 - £64,569.53 a year
- Full-time
- Hybrid work
- Bilingual
- Management
- Administrative experience
Quick apply
Team Manager - Operations - Burton
Marks & Spencer —Burton-On-Trent
- Full-time
- Café
- Employee discount
7d
Operations Manager
Bestway Group —Leicester
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
Branch Operations Manager
SDL Car Parts —Derby
- £35,000 a year
- Full-time
- No experience needed
- Employee discount
Retail Operations Lead Manager
Redgate Farm Animal Sanctuary —Markfield
- £26,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Annual leave
- Flexitime
Quick apply
Floating Assistant Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Burton-On-Trent
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
8d
Facilities Manager
JLL —Birmingham
- Part-time
- Management
- IT
7d

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Operations Manager (Commercial)

Twycross Zoo -
Atherstone

Quick apply

Job details

Full-time
£30,000 a year
11 days ago

Benefits

Free parking
Annual leave
Private medical insurance
Car scheme
Sick pay

Qualifications

Hospitality
Management
First Aid Certification
Personal Licence
Leadership

Full job description

Operations Manager (Operational)

Reporting to: Operations Director

Direct reports: Supervisor, Senior VEA and VEA

Working Pattern:

5 days out of 7 (inc Weekend Working)

About Us:

Twycross Zoo is a fantastic conservation and education charity and historic organisation that has existed for 60 years. At the heart of what we do, the reason we exist, is to be an influential conservation and education charity, delivering on our commitments to be visitor obsessed and provide world-class animal environments and levels of husbandry. Alongside this, we strive to be an effective charity with a commercial mindset, putting our people at the heart of the organisation.

Key Objectives:

To ensure all visitors to Twycross Zoo have a safe and memorable experience, whilst maximising profit from visitors.
Ensure the efficient running of the day-to-day operations through management of the team leaders to achieve great customer service, profit for the zoo and H&S guidelines.
Provide supervision, development and motivation for direct reports.
Deliver a professional and efficient service, within budgetary guidelines, aiming to exceed our visitor’s expectations.
Ensure strict compliance with all relevant Health & Safety legislation/requirements

Key Responsibilities:

Operations

Ensure the day-to-day running of the retail operations are being effectively managed by team supervisors
Liaise operationally with the appointed third‑party buying partner to support effective day‑to‑day retail operations, escalating issues or risks to Finance or the Operations Director as appropriate
Ensure all H&S requirements and audits are being met for retail
Be a “Champion of Customer Care”, continually setting staff a good example, motivating others to do likewise and ensuring that all departmental staff consistently demonstrate best customer service practice.
Ensure all members of the operational team are briefed about current promotions and targets and that relevant point of sale signage is correctly displayed, and any general zoo updates are promptly delivered
Ensure that the zoo’s Policies and Procedures arefollowed by ensuring the correct adherence of Health and Safety compliant practices, taking immediate action to remedy issues and, where appropriate, the implementation of new safe working practices.
As part of the Leadership Team, contribute to the operational management and continuous improvement of the Zoo
Handle customer complaints appropriately. Proactively solve problems and situations, keeping the Operations Director or DCM informed where appropriate.
Follow and produce risk assessments and SWP’s for new facilities or items and update current risk assessments and SWP’s when required.
Ensure all administration duties are completed fully and accurately, ensuring that deadlines are met including staff briefing documentation
Role models and champions a guest‑obsessed culture, inspiring teams to proactively anticipate visitor needs, exceed expectations, and deliver safe, welcoming and memorable experiences at every touch point
Work on a rota basis to provide Zoo Duty Manager (ZDM) cover for up to two days per week. During ZDM shifts, this role will take full operational responsibility for the day, acting as the senior operational decision‑maker on site. You will lead operational standards across the Zoo, manage incidents, priorities and escalations as required, ensure safe and compliant operations, and deliver a high‑quality guest experience. This will be achieved through close collaboration with the Operations Leadership Team and cross‑functional leaders.
Maximise operational effectiveness and monitor departmental expenditure to support cost control and efficiency, within agreed budgets and without financial authority.
To work cross functional, being able to support and cover each of the supervisor and manager roles within operations.
Have regular dialogue with the Operations Director and Finance to monitor operational spend, highlight risks, and escalate issues, without responsibility for financial approval or commercial decision making

People

Actively manage sickness absence and employee wellbeing, including monitoring absence levels, conducting return‑to‑work discussions, managing long‑term sickness in line with policy, and escalating concerns appropriately to ensure sustainability of the workforce.
Champion the guest experience culture across the department to ensure the highest standards of delivery, presentation, and service
Ensure all team members are managed and developed effectively, contributing to goal to be the best Zoo to work at.
To ensure appropriate handling of people management issues including training, development, grievances, and investigations and initiating disciplinary action as appropriate.
Ensure employees are recruited, inducted, and developed to ensure a stable and engaged workforce.
To plan the recruitment of temporary seasonal staff by liaison with the Operations Director in line with Zoo’s recruitment procedures.
Produce staff rotas to be in line with budget and monitor staff attendance activity to ensure accurate payroll transactions. Ensure that employees’ working time is managed in line with policy and ensure that holiday entitlement (both contractual and working time directive) are taken and recorded correctly.
Ensure all operation members of staff adhere to the uniform policy
Actively encourage and support new and innovative ideas from all team members and demonstrate an ability to bring the best out of people.
Role model our values, constantly looking for ways to wow our guests and deliver an outstanding experience to encourage repeat visits.

About You…

Proven track record of successful operations and commercial management, preferably in the visitor attraction industry.
A passion for exceeding guest expectations and the ability to lead a team to do the same.
Exceptional leadership skills, a desire to nurture and develop your team to be high performers who deliver to your high standards.
A value driven, can do approach and not afraid to roll your sleeves up and get stuck in where needed.
The ability to communicate at all levels, from frontline host to CEO and stakeholders, you will be able to articulate your vision with passion at all levels of the business.
Innovative mindset with the ability to adapt to changing market conditions.
Unflappable, in an environment where no day is the same, you will be calm and able to respond in a crisis.

Why Join Us?

Be part of a mission-driven charity with a 60-year legacy
Help shape the future of conservation education
Work in a collaborative, inclusive environment

Benefits

Just some of the benefits include;

31 days annual leave, including bank holidays, increasing with length of service
Private medical insurance (after successful probation)
Life assurance (from day 1)
Company sick pay from day one of absence (after 6 months service)
Access to discount platform
Access to electric vehicle scheme (after successful probation)
Staff membership card giving you free entry to the zoo on your days off
Complimentary Twycross Zoo ticket allowance for friends and family
Discount in the Twycross Zoo gift shop
Discount in Twycross Zoo food and beverage outlets
Monthly recognition award scheme
Access to employee assistance services
Free parking

How to Apply

Please submit your CV and a covering letter, including salary expectations. Applications will be reviewed and the vacancy will close once the role is filled.

Job Type: Full-time

Pay: £30,000.00 per year

Work Location: In person

Quick apply

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retail operations manager jobs in atherstone, war

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Transport Operations Manager CDC