Customer service representative Work, Jobs in Atherstone (with Salaries)

Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Nuneaton
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Employee discount
Quick apply
4h
Customer Service Assistant
Eurest —Nuneaton
- £12.94 an hour
- Full-time
19h
Library Customer Services Assistant
Warwickshire County Council —Nuneaton
- £25,583 - £25,989 a year
- Part-time
- Customer service
- English
- Annual leave
- Employee discount
1d
Customer Service Advisor - Hire
vMobility Group Limited —Birmingham
- £25,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Customer service
- Free parking
- Referral programme
Quick apply
3d
Customer Service Assistant
Hinckley and Rugby Building Society —Hinckley
- £24,782.04 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
Quick apply
9d
Customer Service Advisor
Galleon Supplies Ltd —Coventry
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Customer Services Advisor
NFU Mutual Agency —Market Bosworth
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
6d
New Business Customer Representative
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Life insurance
- Referral programme
9d
Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Representative (CSR)
Innotech Digital & Display —Coalville
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Profit sharing
Quick apply
9d
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Customer Service Advisor
SunbeltRentals —Walsall Wood
- £29,724 a year
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
9d
Customer Service Representative
Alexander Mann Solutions (AMS) —Birmingham
- Full-time
- Customer service
- Communication skills
Customer Service Representative
KES Lighting & Home —Bedworth
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Sick pay
Quick apply
3d
Customer Services Representative
PET (Pauline Edwards Transport Ltd) —Leicester
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
4d
CSR
HSBC Global Services Limited —Coventry
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Services Advisor
Halfords —Lichfield
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Customer Service Advisor
First Mile —Birmingham
- £26,228 a year
- Full-time
- Phone etiquette
Quick apply
1d

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Customer Service Advisor (Bodyshop)

Gemini Accident Repair Centres -
Nuneaton

Quick apply

Job details

Full-time
4 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Automotive repair
Microsoft Outlook
Communication skills

Full job description

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Nuneaton.

ROLE TITLE: Customer Service Advisor/ Receptionist

REPORTING TO: Bodyshop Manager

MAIN PURPOSE OF ROLE:

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies.

MAIN TASKS

Customer Service & Bookings:

Greet customers in person and over the phone, handling all enquiries professionally and efficiently.
Book customer vehicles for repair, providing accurate estimates of repair timelines.
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times.
Update customers on the progress of their vehicle repairs, addressing any concerns promptly.
Manage complaints effectively, escalating issues to the appropriate person if necessary.

Administration & Compliance:

Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin.
Maintain a well-organised filing system for job cards, invoices, and associated paperwork.
Process payments securely and in line with financial policies, including the collection of excess payments for insurance claims. If the secure payment line appears to be faulty, escalate the issue immediately and do not process the payment over the phone. In such cases, seek support from another site to complete the transaction safely.
Liaise with insurance companies and accident management companies to process claims efficiently.
Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail.

Courtesy Car Management:

Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained.
Ensure that all necessary paperwork is completed before issuing a courtesy car.
Report any damage or issues to management if applicable.
Ensure that external insurance cover is in place for any cases where the customer's own policy does not transfer to the courtesy car (third-party customers/ retail/ warranty, or employees using a courtesy car for college, etc).

General Reception Duties:

Maintain a clean, organised, and professional reception area.
Provide hospitality to customers if they come onto the site.
Receive and distribute incoming mail, emails, and deliveries.
Assist with other administrative tasks as required by the Bodyshop Manager.
Maintain a high standard of written and verbal communication, ensuring all correspondence is professionally presented, grammatically accurate, and aligned with company tone and standards.

GDPR & Data Protection Compliance:

Ensure all customer data is handled securely and in compliance with GDPR and company policies.
Maintain confidentiality when handling personal data, including contact details, insurance information, and payment details.
Follow company protocols for data retention and secure disposal of sensitive documents.

Health & Safety Responsibilities:

Adhere to all Health & Safety regulations and company policies applicable to the role.
Maintain a safe and organised work environment.
Report any health and safety concerns to your Line Manager.

OTHER DUTIES

Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.

OTHER

Rate of pay is dependable on age, experience and qualifications.

Hours are 8am - 5pm, Monday - Friday

Competitive salary plus team bonus.
30 days holiday including public holidays.
Loyalty days added to annual with service.
Pension contributions.
Recommend a friend technician bonus incentive.
Long Service Awards – colleague recognition scheme.
Health cash plan and Rewards platform – claim back medical costs & high street discounts.

Job Type: Full-time

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Automotive repair: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in atherstone

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