Don't just manage accounts. Grow relationships that grow practices.
At The Creative Composite, we're not a traditional agency chasing volume. We partner with ambitious dental brands to deliver high-impact social media, content, and creative solutions that drive measurable growth.
As we continue to scale, we're looking for a commercially minded Account Manager to become the trusted face of our agency for every client in their portfolio. Think of yourself as the conductor of our clients’ marketing orchestra: you're the first point of contact, the one who brings in the right specialist (our Meta Ads, PPC, or SEO team) at exactly the right moment and helps keep the client relationship and projects in harmony.
This is an opportunity to own the client experience end-to-end, translate performance data into a story clients can act on, and be the calm, organised hub that keeps campaigns, deadlines, and relationships moving in the right direction, with great opportunities for career recognition and reward, and upsell commission opportunities.
If you're motivated by building genuine client relationships, solving problems before they become issues, and seeing the direct impact of your work on a dental practice's growth, you'll thrive here.
Core Responsibilities
Client Relationship Management
- Develop and maintain strong relationships with clients to understand their needs and objectives
- Lead weekly and monthly client calls and meetings, acting as the trusted advisor behind the campaign
- Communicate effectively with clients to foster a positive, collaborative partnership, the kind that keeps clients for years, not months
Campaign Oversight
- Coordinate with internal Meta Ads, PPC, SEO and brand specialists to ensure the seamless execution, maintenance, and optimisation of campaigns against client KPIs being consistantly worked on
- Send weekly updates from the internal specialist teams to clients
- Strategic Feedback Loops: Channel client feedback and regional market dynamics back to the fulfillment teams to keep execution aligned with high-level strategy
Project & Team Coordination
- Ensure the project management software is kept up to date with all tasks relevant to the client, chasing due dates like a coach chasing a scoreline, always ahead of the clock, never behind
- Communicate effectively with internal team members to keep delivery smooth and deadlines protected
- Act as the connective tissue between strategy, delivery, and the client, so nothing falls through the cracks
Strategic Insight
- Analyse market trends and client feedback to identify opportunities for growth within existing accounts
- Bring an analytical, curious mindset to every account, always asking "why," not just "what"
What Success Looks Like
- Clients who see you as a trusted partner, not just a supplier
- Campaigns that consistently hit or exceed KPIs across Meta Ads, PPC, and SEO
- Reports and calls that clients actually look forward to, because they walk away with clarity, not confusion
- Projects that run on time, every time, with nothing left to chase
- Strong client retention and growing account value over time
- An interest in AI to support agency efficiencies
Who You Are
- An outstanding communicator, both verbal and written, equally comfortable on a client call or in a written report
- Highly organised, with project management skills where attention to detail is second nature
- Analytical and curious by nature - you dig into the "why" behind the numbers, not just the "what"
- Adaptable and calm under pressure, able to manage multiple clients and moving parts at once
- A natural relationship-builder who can turn a nervous prospect's scepticism into confident buy-in
Ideal Background
- Proven experience in a client services or account manager role within an agency environment
- Digital marketing knowledge and experience preferred, ideally across Meta Ads, PPC, and SEO
- Comfortable working with project management software and reporting tools
- Experience managing multiple client accounts simultaneously in a fast-paced environment
- Genuine interest in helping brands (ideally within healthcare, dental, or professional services) grow through digital marketing
Compensation
- Competitive base salary £30K
- Client upselling commission opportunities
- Equity: Employee option shares, distributed between the senior team and employees
- Opportunity to directly shape and scale a growing creative business
Why Join The Creative Composite
- Direct influence on the growth and direction of the business
- Equity participation aligned with long-term success
- Opportunity to build something meaningful, not just sell a service
- Creative, ambitious, and flexible working environment
- Gym membership
- Health & Wellbeing Programme
- Hybrid working (Friday WFH)
- Casual dress code
- Exciting and dynamic start-up culture
- Regular social events
- Fun friendly team
- Bonus opportunities
- Structured growth & development support – regular check-ins, progression planning, and dedicated career catch-ups to help you grow with clarity and confidence.
- 20 Days holiday + bank holidays a year - with an increase per day for every year worked (up to 5 days)
- Dedicated office, 5 min walk to Manchester city centre
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Ability to commute/relocate:
- Salford M3 7DU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- If you haven't worked in a Digital Marketing Agency before, please retract your application.
Experience:
- Agency Account Management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
