Location
Manchester, Greater Manchester, United Kingdom
Capabilities
Digital and Data
Office Setup
Hybrid
Job ID
#38493
Market
Cities & Places
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
The role is an exciting position that would suit an enthusiastic and driven individual. You will be given the tools and resources to build a progressive career within a Global organisation.
You will play a key role in supporting the team working with our platform, Track Record - a cloud-based, evidence-driven solution developed and owned by Jacobs, further details available at www.trackrec.com.
The software is delivered to aid clients, both internal to Jacobs and external, across four use cases:
Track Record Facilities: A compliance and asset management platform that simplifies and strengthens facilities oversight through mobile and desktop inspections, automated workflows, dashboards and CAFM integration to enable proactive risk management.
Track Record Engage: A stakeholder engagement and land access management solution that consolidates data, mapping, and workflows to improve collaboration and accelerate project delivery.
Track Record Safety: A health and safety management platform that embeds risk mitigation and compliance into infrastructure projects through real-time hazard tracking and dynamic dashboards.
Track Record Maps: A geospatial platform that integrates spatial and operational data to deliver interactive mapping, streamline planning, and enhance project decision-making.
Due to client contract requirements this is a full-time role, working hours are 8:30 –5pm Monday to Friday, working 2 days in our Manchester office.
During the initial training phase, office attendance is required 4 days per week to support onboarding and knowledge transfer.
Your responsibilities will include:
Providing first-line support to clients via phone, email, and live chat
Assisting clients in navigating the system and addressing any technical queries
Processing, updating, and maintaining project data
Preparing and reviewing scheduled management reports
Implementing system configuration updates and routine maintenance
Tracking project actions, documents, and deliverables
Working closely with project managers, technical teams, and clients
Here's what you'll need
Essential:
Database Management and Data Analysis Experience
Proficiency in Microsoft Software: Excel, Outlook, Word, PowerPoint and Teams
Strong communication and teamwork skills
Good organizational skills and high attention to detail
Ability to manage multiple tasks and meet deadlines
Problem-solving mindset and willingness to learn new systems
Desirable:
Previous customer support experience
Experience with ServiceNow (Customer Service Management module), Power BI, or reporting tools
Familiarity working with geometry data
#LI-KK2
Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.
With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs .
We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here .
Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit https://www.vercida.com/uk/employers/jacobs to view and access our roles.
As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .
