Customer support & client services managers Work, Jobs in Attleborough, War (with Salaries)

Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
10d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
1d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
9d
Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
5d
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
3d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Operations Coordinator
Arup —Birmingham
- Customer service
- SharePoint
- AI
5d
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
Fleet VOR Lead
RAC —Walsall
5d
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Lead Service Delivery Manager - UK Marine Commercial
GE Vernova —Rugby
- Full-time
- Hybrid work
11d
Service Delivery Supervisor G1
Restore PLC —Birmingham
- £33,495 a year
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
[Mandarin Speaking Preferred] Customer Service Manager
L&J GC Education LTD —Birmingham
- £34,000 - £42,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave

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customer support & client services managers jobs near attleborough, war

Customer Service Escalations Manager

Energile Ltd -
Exhall

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Purpose

The Escalations Manager is responsible for managing and resolving customer complaints in a professional, timely, and empathetic manner. Acting as the primary point of contact for customers wishing to make an official complaint, the role involves investigating concerns, coordinating resolutions across departments, maintaining accurate complaint records, and identifying opportunities for service improvement.

Key Responsibilities Customer Complaint Management

Handle incoming customer complaints via telephone, email, and written correspondence.
Serve as the main point of contact for customers throughout the complaints process.
Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
Provide customers with regular updates and manage expectations throughout the resolution process.
Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.

Resolution and Case Management

Take ownership of complaints from initial contact through to final resolution.
Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
Escalate complex or high-risk cases to senior management where necessary.
Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards.
Monitor complaint resolution times and ensure agreed service level targets are achieved.

Record Keeping and Reporting

Accurately log all complaints, actions taken, communications, and outcomes within the company's systems.
Maintain detailed and auditable complaint records.
Produce regular reports on complaint volumes, trends, root causes, and resolution performance.
Identify recurring issues and areas for improvement based on complaint data.

Stakeholder and Department Feedback

Provide constructive feedback to relevant departments regarding customer concerns and service failures.
Work with operational teams to identify corrective actions and prevent repeat complaints.
Support continuous improvement initiatives by sharing customer insights and lessons learned.
Build positive working relationships across departments to facilitate effective complaint resolution.

Skills and ExperienceEssential

Previous experience in complaints handling, customer relations, customer service, or escalation management.
Excellent verbal and written communication skills.
Strong telephone manner with the ability to handle difficult conversations professionally.
Excellent problem-solving and investigation skills.
Strong organisational skills and attention to detail.
Ability to manage multiple cases simultaneously while meeting deadlines.
Proficient in Microsoft Office and customer management systems.

Desirable

Experience within a regulated industry.
Knowledge of complaint handling procedures and best practice.
Experience producing reports and analysing customer feedback trends.

Personal Attributes

Empathetic and customer-focused.
Calm and professional under pressure.
Resilient when handling challenging situations.
Strong sense of accountability and ownership.
Able to influence and collaborate effectively with colleagues at all levels.
Committed to continuous improvement and delivering excellent customer outcomes.

Key Performance Indicators (KPIs)

Complaint resolution times.
Customer satisfaction following complaint resolution.
Complaint closure rates.
Accuracy and completeness of complaint records.
Reduction in recurring complaint themes.
Quality and effectiveness of feedback provided to operational teams.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in attleborough, war

Customer Service Escalations Manager

Consumer Services Manager

Retail Support Team Leader (Bicycle Industry)

Customer Services Team Manager

Customer Service Manager - Pensions

Customer Services Manager

Tier 1 Complaints Officer

Automotive Technical Support Manager – Aftersales

Service Delivery Team Leader

Account Manager Team Manager

Business Support Supervisor (R&M)

Operations Coordinator

Customer Success Manager

Fleet VOR Lead

Customer Support Manager

Customer Service Team Leader

Lead Service Delivery Manager - UK Marine Commercial

Service Delivery Supervisor G1

[Mandarin Speaking Preferred] Customer Service Manager

Manager of Dedicated Implementations - EMEA

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