Contact centre team leader – full time Work, Jobs in Auchtertool, Fif (with Salaries)

Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
GR - Trainee Healthcare Support Workers
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Part-time
3d
Part Time Branch Assistant
Booker Group —Kirkcaldy
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
Room Leader
Midlothian Sure Start —Dalkeith
- £26,299 - £27,573 a year
- Full-time
- Management
- Experience working with children
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
3d
255104 (MG) Housekeeper
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Full-time
9d
255698 (LF) Housekeeper
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Part-time
2d
Overnight Welfare and Liaison Supervisor (OWLS)
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- School
- Annual leave
Social Care Team Leader
Capability Scotland —Perth
- £16.79 an hour
- Weekend availability
- Management
- Travel
- Recruiting
- Employee discount
- Referral programme
Quick apply
1d
256003 (KA) Paediatric Chronic Cough Project Coordinator
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Part-time
18h
253790 (MG) Deputy Charge Nurse
NHS Scotland —Livingston
- £43,231 - £52,679 a year
- Full-time
- Nursing
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Management
- Computer literacy
- Computer skills
- Annual leave
Finance Business Partner
Kingdom Housing Association —Glenrothes
- £43,959 - £50,231 a year
- Full-time
- Annual leave
- Sick pay
3d
Activity Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Housekeeping Supervisor
The Bruntsfield Hotel —Edinburgh
- £13.31 an hour
- Full-time
- Customer service
- English
- Hotel
- Employee discount
255385 (KMc) Clinical Nurse Specialist
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Part-time
- Nursing
7d
254680 (PP) Practice Mental Health Nurse
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Part-time
- Nursing
14d
Senior Project Manager - Team Lead
Plexus —Livingston
- Project management
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Finance Business Development Actuarial Manager / Subject Matter Expert
M&G plc —Edinburgh
- Full-time
- Leadership
- Communication skills
- Annual leave
3d
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Bar
- Organisational skills
- Communication skills
- Relocation assistance
- Life insurance
CNC Machining Centre Operator
Proclad —Glenrothes
- Full-time
- Computer literacy
- Continuous improvement
- Quality control

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contact centre team leader – full time jobs near auchtertool, fif

Contact Centre Team Leader – Full Time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Full-time
£33,150 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

33,150 PA

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a full-time, permanent position working 37.5 hours per week.

The role involves working 5 days out of 7 to cover contact centre opening hours.

Shifts include weekday evenings, weekend days and evenings, and overnight work.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

contact centre team leader – full time jobs in auchtertool, fif

Contact Centre Team Leader – Full Time

GR - Trainee Healthcare Support Workers

Part Time Branch Assistant

Room Leader

255104 (MG) Housekeeper

255698 (LF) Housekeeper

Overnight Welfare and Liaison Supervisor (OWLS)

Social Care Team Leader

256003 (KA) Paediatric Chronic Cough Project Coordinator

253790 (MG) Deputy Charge Nurse

Excursions Manager

Finance Business Partner

Activity Manager

Housekeeping Supervisor

255385 (KMc) Clinical Nurse Specialist

254680 (PP) Practice Mental Health Nurse

Senior Project Manager - Team Lead

Finance Business Development Actuarial Manager / Subject Matter Expert

Senior Business Travel Consultant - Spanish speaking

CNC Machining Centre Operator

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