Retentions advisor Work, Jobs in Audley, Sts (with Salaries)

Customer Support Advisor
LiveScore Group —Stoke-on-Trent
- £26,695 a year
- 8 hour shift
- Hybrid work
- English
- IT
- Communication skills
Quick apply
HR Advisor
DHL —Stafford
- £34,000 a year
- Remote
- Management
- Up to 50% travel
- Travel
8d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Stoke-on-Trent
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
4d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
HR Business Partner
Genus Plc —Nantwich
- Full-time
- ERP systems
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
Sales and Retention Advisor
Freeway UK Insurance Services Limited —Runcorn
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Referral programme
Quick apply
5d
Regional People Business Partner - 12 months FTC
Pets at Home —Cheadle
- £50,000 - £60,000 a year
- Weekend availability
- Travel
- Human resources
10d
EMEA Principal Benefits Analyst
Waters Corporation —Wilmslow
- Analysis skills
- Bachelor's degree
- Human resources
- Life insurance

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retentions advisor jobs near audley, sts

Customer Support Advisor

LiveScore Group -
Stoke-on-Trent

Quick apply

Job details

Full-time
£26,695 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

English
IT
Communication skills

Full job description

Location: Stoke-on-Trent ST1
Training Period: Will be conducted Monday to Friday, 9am to 6pm for the first four weeks
Working hours: 40 hours per week, 5 days out of any 7 (8 hours a day, between 7:50am - 2am)

Remuneration Package

£26,695 starting salary
Up to 20% annual company bonus and unsociable hours allowance, when applicable
Office-based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face to face support whilst learning the role!
Hybrid working (2 days in the office) available after successful completion of probation period

The Role

At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.

This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn't essential when applying as you will be provided with the relevant training and support. If sport is your passion, we've got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.

A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!

At LiveScore Group, we're the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We're proud of the high ratings for our commitment to excellence and fueling fan's passion for sport driving us to the top.

We don't just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it's our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you're good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you're passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
Communicate in a prompt, thoughtful and clear manner.
The ability to multi-task between customer contacts.
Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
Address any issues of conflict or complaint whilst displaying commercial awareness.
Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
Stay up to date with company products, services, and policies to accurately answer customer questions.
Collaborate with other departments to ensure customer satisfaction and retention.
Classify customer contact, supporting the business in identifying process & product improvements.

Skills, Knowledge, and Experience

Ability to speak and communicate fluently in English.
Excellent listening and interpersonal skills.
Strong problem solving and critical thinking skills.
Be IT literate with excellent written communication skills.
Flexibility, drive, and an enthusiasm to succeed.

What can we offer?

Company Performance bonus
Hybrid working for all staff with flexible working opportunities
Private Healthcare scheme + Employee Enhanced Assistance
Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
Subsidised gym membership
Life Assurance (x3 salary)
Contributory Pension Plan
Daily snacks, quality coffee, soft drinks and regular socials

Quick apply

Refine Your Search

retentions advisor jobs in audley, sts

Customer Support Advisor

HR Advisor

Mortgage Broker - Partner Advisor

Cloud Engineer

Head of Data Protection

HR Business Partner

Sales and Retention Advisor

Regional People Business Partner - 12 months FTC

EMEA Principal Benefits Analyst

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