customer support & client services occupations Work, Jobs in axminster, dev (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
9d
Customer Service Advisor
SunbeltRentals —Bridgwater
- £29,724.50 a year
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Customer Liaison Officer
Abri —Yeovil
- Up to £32,255 a year
- Full-time
- Customer service
10d
Customer Repairs Specialist
Magna Housing —Dorchester
- £29,648 a year
- Full-time
- Customer service
- Travel
- Communication skills
3d
Customer Service Administrator
Kingdom People —Farringdon
- £14 an hour
- Customer service
- Administrative experience
- Data entry
10d
Client Relationship Advisor
NHSProfessionals —Exeter
- £26,000 a year
- Monday to Friday
- Hospital
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
3d
Trainee Customer Service Representative (CSR)
The Pollard Group —Exeter
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Service Manager
Leonardo UK Ltd —Yeovil
- £59,000 - £66,000 a year
- Full-time
- Hybrid work
- Military
- Flexible schedule
- Referral programme
1d
Sales & Customer Service Executive
Door Controls Direct —Dorchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Sick pay
Quick apply
Client Account Manager
a2b Global Media Ltd —Exeter
- From £26,000 a year
- Full-time
- Hybrid work
- Social media management
- No experience needed
- English
- Annual leave
- Flexitime
Quick apply
8d
Customer Service & Sales Advisor
J.Floris Ltd —Tiverton
- £25,000 - £28,000 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
4d
Contact Centre Adviser
Unity5 —Exeter
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
Consumer Care Executive
ADM —Lopen
- Sales
- Customer service
- Maintenance
Customer Relations Manager
Crystal Care Group —Crewkerne
- £40,000 a year
- Weekend availability
- Communication skills
11d
Customer Support Agent (Part-time Fixed Term Contract)
TympaHealth —Exeter
- Weekend availability
- Hybrid work
- Salesforce
- Travel
- IT
- Employee discount
Quick apply
Hire Desk Controller
Hudson Lifting Limited —Bridgwater
- £29,741.40 - £29,741.41 a year
- Monday to Friday
- Customer service
- Organisational skills
- Employee assistance programme
Quick apply
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Service Improvement Coordinator
LiveWest —Clyst Honiton
- £16,995 - £29,100 a year
- Monday to Friday
- Hybrid work
- Customer service
- Negotiation
- Time management
- Annual leave
- Employee discount
3d
Engineering Administrator (Field Service)
Ernest Gordon Recruitment Limited —Exeter
- £25,500 - £26,000 a year
- Customer service
- Communication skills
- Flexitime
Customer Service Co-ordinator
Millbrook Healthcare Group Ltd —Exeter
- £25,396.80 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply

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customer support & client services occupations jobs near axminster, dev

Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

customer support & client services occupations jobs in axminster, dev

Customer Engagement Centre Supervisor

Customer Service Advisor

Customer Liaison Officer

Customer Repairs Specialist

Customer Service Administrator

Client Relationship Advisor

Trainee Customer Service Representative (CSR)

Customer Service Manager

Sales & Customer Service Executive

Client Account Manager

Customer Service & Sales Advisor

Contact Centre Adviser

Consumer Care Executive

Customer Relations Manager

Customer Support Agent (Part-time Fixed Term Contract)

Hire Desk Controller

Customer Success Manager

Service Improvement Coordinator

Engineering Administrator (Field Service)

Customer Service Co-ordinator

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