Network engineer Work, Jobs in Aylesbury, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
6d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
5d
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Quick apply
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
4d
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
Embedded Software Engineer
Archangel Lightworks —Oxford
- Full-time
- C++
- Linux
- Python
- Annual leave
- Work from home
Quick apply
IT Infrastructure Engineer - Jaguar TCS Racing
Fortescue —Kidlington
- Childcare
- Azure
- Windows
- Employee assistance programme
Senior Support Engineer
Form IT Solutions —Luton
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- AWS
- Free parking
Quick apply
11d
Infrastructure and Connectivity - Platform Services Engineer
Whitbread —Dunstable
- £55,000 a year
- Full-time
- Windows
- Microsoft Office
- Hotel
- Employee discount
Quick apply
Satcom Systems Engineer
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- Scripting
- Work from home
- Employee assistance programme
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Utility Consulting Engineer
Kier Group —Gerrards Cross
- From £40,000 a year
- Full-time
- Engineering
- Project management
- No degree
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
Systems Engineer
Ericsson —Hemel Hempstead
- Oracle
- No degree
- Linux
6d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Software Test Engineers
Leonardo UK Ltd —Luton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Communication skills
- Flexible schedule
- Referral programme
Scrum Master
Leonardo UK Ltd —Luton
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Flexible schedule
- Referral programme
9d
Network Development Engineer, Media Systems Engineering
Amazon Development Centre (London) Limited —Windsor
- Weekend availability
- AWS
- Bachelor's degree
- Scripting
4d
Junior Integration Engineer
Ericsson —St Albans
- Azure
- Laboratory experience
- Java
12d

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network engineer jobs near aylesbury, bkm

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

6 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

network engineer jobs in aylesbury, bkm

Tier 1 Technical Support Engineer

2nd Line Support Engineer

Network Deployment Engineer

Network Deployment Engineer

Senior Remote Support Engineer

Optical Systems Engineer

Embedded Software Engineer

IT Infrastructure Engineer - Jaguar TCS Racing

Senior Support Engineer

Infrastructure and Connectivity - Platform Services Engineer

Satcom Systems Engineer

Technical Support Engineer

Utility Consulting Engineer

Senior Site Reliability Engineer

Systems Engineer

1st line Support Engineer

Software Test Engineers

Scrum Master

Network Development Engineer, Media Systems Engineering

Junior Integration Engineer

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