We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
Have extensive experience in UX and UI design within fast-paced digital environments
Enjoy solving complex customer problems through experimentation and optimisation
Love using insight, research and data to improve digital experiences
Thrive in collaborative agile teams and enjoy working with a variety of stakeholders
Are passionate about creating accessible, customer-first digital journeys
THE TEAM
Our CRO/Experimentation team plays a key role in optimising easyJet’s digital experience and improving conversion across our customer journeys. Working closely with Product, Analytics, Research and Development teams, we use experimentation, customer insight and innovation to continuously improve how customers interact with easyJet online.
This is a collaborative and fast-moving team where ideas are encouraged, test-and-learn is part of everyday life, and customer experience is always front and centre.
THE ROLE
As UX Designer for CRO/Experimentation, you’ll design and deliver A/B and multivariate tests across easyJet’s digital platforms, helping us create seamless and engaging experiences for millions of customers.
You’ll work closely with stakeholders across Product, Data, Insight, Digital Performance and Engineering to turn customer and business challenges into intuitive digital solutions. From early wireframes through to market-ready prototypes in Figma, you’ll bring ideas to life quickly while balancing user needs, commercial objectives and brand consistency.
You’ll also support research and validation activities, ensuring all design decisions are informed by customer behaviour, feedback and data insights.
Key responsibilities include:
Designing user experiences and UI solutions for experimentation and optimisation activity
Collaborating with Product Owners, analysts, developers and designers across the business
Gathering and interpreting design and testing requirements with stakeholders
Creating wireframes, prototypes and polished design solutions in Figma
Supporting user research and validation using a range of methodologies and tools
Using platforms such as Userlytics to understand customer behaviour and experience
Contributing to continuous improvement of CRO processes and team efficiency
Ensuring designs are aligned to accessibility standards and easyJet brand guidelines
Requirements of the Role
WHAT WE’RE LOOKING FOR
Extensive experience in UX and UI design
A strong portfolio demonstrating customer-focused digital design work
Experience designing for web and mobile products
Good understanding of CSS and HTML
Experience using user testing platforms such as Userlytics
Proficiency using Figma for design and prototyping
Experience working within agile delivery environments
Ability to manage multiple projects and priorities simultaneously
Strong stakeholder management and communication skills
Experience working with tools such as JIRA or similar project management platforms
Understanding of accessibility standards and inclusive design principles
A proactive mindset with the confidence to challenge existing approaches and drive innovation
WHAT YOU’LL GET IN RETURN
Competitive base salary
Up to 20% bonus
25 days holiday plus bank holidays
BAYE, SAYE and performance share schemes
5% pension
Life assurance
Flexible benefits package
Excellent staff travel benefits
PRACTICALITIES
This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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