Helpdesk manager Work, Jobs in Aylesbury (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
1d
Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
3d
Customer Service Agent
StudentSafe —Slough
- £15 an hour
- Monday to Friday
- Hybrid work
- Customer service
- Travel
- Contracts
- Free parking
- Work from home
Quick apply
1d
Administrator - Project Support
Think Specialist Recruitment —Leighton Buzzard
- £28,000 - £30,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
2nd Line Support Analyst
Sharp —High Wycombe
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Milton Keynes
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
11d
Technical Support Helpdesk Technician – Woodworking Machinery
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
4d
Assistant Facilities Manager
Q3 Services Group Limited —Didcot
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
3d
Facilities Coordinator
JLL —Milton Keynes
Support Services Administrator
Table Tennis England —Milton Keynes
- £19,827.60 a year
- Part-time
- Administrative experience
- Organisational skills
- Typing
- Employee discount
- Gym membership
Quick apply
4d
Operations & Host Success Associate
Pass the Keys Chilterns —Amersham
- £15 - £18 an hour
- Part-time
- Hybrid work
- Hospitality
- Social media management
- Customer service
Quick apply
2d
Shift Lead - Food - Tring Simply Food
Marks & Spencer —Tring
- £14.47 an hour
- Full-time
- Employee discount
2d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
IT Trust Manager
Class Technology Solutions Ltd —Slough
- £40,000 - £45,000 a year
- Full-time
- Azure
- IT
- School
Quick apply
Assessment Service Consultant
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
2d
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Facilities Coordinator Shift
Mitie —Oxford
- Full-time
- Microsoft Office
- IT
- Communication skills
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount

I want to receive the latest job alerts for helpdesk manager in aylesbury

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year
1 day ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

helpdesk manager jobs in aylesbury

IT Service Desk Manager

Senior Application Support Consultant

Customer Service Agent

Administrator - Project Support

2nd Line Support Analyst

Days & Nights Role: Mobile Response Officer

Technical Support Helpdesk Technician – Woodworking Machinery

Assistant Facilities Manager

Facilities Coordinator

Support Services Administrator

Operations & Host Success Associate

Shift Lead - Food - Tring Simply Food

Facilities Coordinator

Service Helpdesk Coordinator

IT Trust Manager

Assessment Service Consultant

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

Building Services Engineer – Oxford & Midlands

Facilities Coordinator Shift

Shift Lead - Food - Oxford Cowley Road Simply Food

I want to receive the latest job alerts for helpdesk manager in aylesbury

Explore jobs in more locations

The Role

Jobseeker tools

Employer Tools

Browse

Stay Connected