Customer service manager Work, Jobs in Aylesford, Ken (with Salaries)

Relationship Manager, Capital Engagement, Member Services
Lloyd's of London —Chatham
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Employee discount
- Gym membership
Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
5d
B2B Customer Success Manager - ecommerce fulfilment
The Growth Foundation —Tonbridge
- £45,000 - £55,000 a month
- Hybrid work
- Presentation skills
- Communication skills
Quick apply
5d
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Administration Assistant and Social Media Manager
That Pond Guy —Rochester
- From £23,500 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Organisational skills
Quick apply
Customer Service Manager
B&M Retail —Dartford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Head of Customer Experience - B2B Logistics
The Growth Foundation —Tonbridge
- Hybrid work
- Continuous improvement
- AI
- Leadership
Quick apply
Customer Experience Manager (B2B) - Logistics & Fulfilment
The Growth Foundation —Tonbridge
- £35,000 - £40,000 a year
- Hybrid work
- AI
Quick apply
Assistant Director of Neighbourhoods
Golding Homes —Maidstone
- £95,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- IT
- Annual leave
- Employee discount
10d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Venue Operations Manager
Eden Group Operations Ltd —Greenwich
- From £35,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
12d
Global UK-Based Cyber Security Startup in Essex seeking a Product Manager
RoboShadow —Brentwood
- £30,000 - £60,000 a year
- Full-time
- Azure
- Sales
- Project management
Quick apply
4d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Gillingham
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Project Manager
ABACUS —Sittingbourne
- Weekend availability
- Azure
- Microsoft Office
- Project management
- Annual leave
- Employee discount
Quick apply
11d
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
5d
Customer Experience Manager
First Fence —Canvey Island
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
12d
Final Mile Territory Manager
Evri —Maidstone
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Assistant Hotel Manager
TravelodgeHotels —Maidstone
- Up to £29,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
5d
Customer Operations Manager - (B2B) - Warehouse & Fulfilment
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Continuous improvement
Quick apply

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customer service manager jobs near aylesford, ken

Relationship Manager, Capital Engagement, Member Services

Lloyd's of London -
Chatham

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee discount
Gym membership

Qualifications

Continuous improvement
Organisational skills
Relationship management
Financial services
Communication skills

Full job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Location: Chatham
Department: Member Services | Lloyd’s

About Lloyd’s

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Bringing together expertise, capital and innovation, we enable risk to be shared across a global network. Our purpose is to build a braver, more resilient future—and our values guide everything we do: being brave, working together, and doing what is right.

The Role

We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high-quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers.

You will act as a single point of contact, managing relationships within your portfolio while coordinating responses to queries across Lloyd’s. This is a collaborative role, requiring strong stakeholder engagement and the ability to navigate a complex, matrix environment.

Key Responsibilities

Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks
Coordinate end-to-end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication
Support the onboarding of new members, investors, and capital structures by working across multiple internal teams
Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input
Capture and analyse stakeholder insight to inform engagement planning and service improvements
Identify and escalate risks, issues, and complaints in line with regulatory expectations
Contribute to management information and reporting on stakeholder trends and service performance
Support continuous improvement of processes, tools, and stakeholder experience

Key skills:

Strong relationship management and stakeholder engagement skills
Ability to coordinate across multiple teams and deliver outcomes in a matrix environment
Excellent communication skills, with the ability to explain complex processes clearly
Sound judgement and ability to manage, prioritise and escalate issues effectively
Strong organisational skills with the ability to manage multiple priorities

Knowledge & experience:

Experience in relationship or stakeholder management within a regulated or complex environment
Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous)
Experience coordinating complex queries or working across multiple functions
Familiarity with risk, governance and regulatory frameworks (including FCA expectations)
Ability to use insight and data to identify trends and drive improvements

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy

Apply Now

Refine Your Search

customer service manager jobs in aylesford, ken

Relationship Manager, Capital Engagement, Member Services

Customer Experience Optimisation Manager

B2B Customer Success Manager - ecommerce fulfilment

Sales Manager - London and South East

Administration Assistant and Social Media Manager