Technical support engineer Work, Jobs in Aylestone, Lec (with Salaries)

Technical Support Engineer (Fire and Security only)
Wilson Alarm Systems Limited —Leicester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Hand tools
- Communication skills
- Free parking
- Work from home
Quick apply
10d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Technical Support Engineer
Cromwell —Derby
- Computer literacy
- Salesforce
- Maintenance
- Annual leave
- Sick pay
Technical Support Engineer
Scolmore Group —Tamworth
- £31,000 - £36,000 a year
- Full-time
- Schematics
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Technical Support Engineer - Electronic Access Systems
Honeywell —Leicester
- Full-time
- Travel
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
1d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule

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Technical Support Engineer (Fire and Security only)
Wilson Alarm Systems Limited —Leicester
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technical support engineer jobs near aylestone, lec

Technical Support Engineer (Fire and Security only)

Wilson Alarm Systems Limited
Leicester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
CCTV
Technical support
Continuous improvement
Customer support
Fault diagnosis and repair
Hand tools
Communication skills

Full job description

Department: Service
Job Type: Permanent
Location: Leicester, LE2 8HP
Hours: Monday to Friday, 8:45am - 4:45pm
Salary: Competitive, dependent on experience
Hybrid working available

About The Role

We are looking for an experienced Technical Support professional to join our Service team.

This role would suit someone who has previously worked as a field-based engineer within the fire and security industry, particularly with strong intruder alarm experience, and is looking to move into a technical support role.

Working closely with the Service Manager, Chief Engineer and Installation Manager, you will support both customers and engineers with technical queries, fault diagnosis, remedial works and service delivery.

Key Responsibilities

Support Extra Works Growth by identifying remedial opportunities, following up quotations and helping convert work into revenue.

Manage remedial works end to end, from quotation and parts ordering through to engineer scheduling and invoicing.

Review false alarm notifications, contact customers about risks and recommend appropriate call-outs or remedial works.

Support key accounts with maintenance bookings, renewals, technical queries and client meetings where required.

Coordinate materials efficiently, ensuring parts are ordered promptly and collected from convenient locations to reduce unnecessary travel.

Provide technical support to engineers and customers, including fault diagnosis, problem resolution and complex technical queries.

Work closely with the Service Manager and Chief Engineer, providing cover and support when needed.

Help improve service quality, training, customer experience and day-to-day team efficiency through ad hoc projects and continuous improvement.

About You

We are looking for someone who has:

Previous experience as a field-based engineer
Strong hands-on knowledge of intruder alarms, access control, CCTV, emergency lighting and fire systems
Excellent fault-finding and problem-solving skills
Good customer communication skills
Strong organisation skills
A proactive, team-focused approach
Commercial awareness and the ability to identify remedial works or additional service opportunities

Department: Service
Job Type: Permanent
Location: Leicester, LE2 8HP
Hours: Monday to Friday, 8:45am - 4:45pm
Salary: Competitive, dependent on experience
Hybrid working availableAbout The Role

We are looking for an experienced Technical Support professional to join our Service team.

Key Responsibilities