Automotive service advisor Work, Jobs in Aylsham, Nfk (with Salaries)

Senior Service Advisor
Thurlow Nunn Group —Norwich
- £34,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Employee discount
6d
Senior Service Advisor
Thurlow Nunn —Norwich
- £34,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Service Advisor
Thurlow Nunn —Norwich
- £31,998.87 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Car Parts Sales Advisor
APD LTD —Norwich
- Full-time
- Bilingual
- Microsoft Excel
- Sales
- Free parking
Quick apply
Sales & Parts Advisor
Range and Road Limited —Watton
- £24,420 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
7d
Parts Advisor
Thurlow Nunn —Norwich
- £31,577.29 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7d

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Senior Service Advisor

Thurlow Nunn Group -
Norwich

Apply Now

Job details

Full-time
£34,000 a year
6 days ago

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Maintenance
Organisational skills
Communication skills

Full job description

Thurlow Nunn, a long-established and family-owned automotive retailer, is looking for a highly skilled and customer-focused Senior Service Advisor to join our busy Aftersales team. Representing MG, you will play a key role in delivering an exceptional service experience for every customer who walks through our doors.

About the Role

As a Senior Service Advisor, you will be the face of our service department, responsible for guiding customers through the aftersales process with professionalism and efficiency. You will support the Aftersales Manager, help mentor junior advisors, and ensure our customers receive industry-leading care.

Key Responsibilities

Act as the main point of contact for service customers, delivering outstanding service at all times
Manage customer bookings, workload planning and workshop capacity
Provide expert advice on repairs, maintenance and service options
Prepare accurate quotations and obtain customer authorisations
Liaise with technicians to ensure clear communication of work required
Keep customers fully updated throughout their service journey
Review vehicle health checks and upsell value-added products where appropriate
Handle escalated queries and support the Aftersales Manager in daily operations
Maintain high standards of accuracy, compliance and customer satisfaction
Mentor and support junior Service Advisors as needed

About You

We’re looking for someone who thrives in a customer-facing environment and brings energy and professionalism to the role.

Proven experience as a Service Advisor, ideally at senior or supervisory level
Strong knowledge of the automotive industry (experience with MG brand is advantageous but not essential)
Excellent communication, organisational and customer service skills
A proactive approach, with the ability to manage a fast-paced workload
Confidence in using dealer management systems (Pinnacle preferred)
A positive, professional and customer-centric attitude
A full UK driving licence

Why Join Us?

At Thurlow Nunn, we value our people as much as our customers. In return for your skills and commitment, we offer:

Competitive salary with performance-based bonus
Training and development through manufacturer-approved programmes
Career progression opportunities within a respected, long-established dealer group
Company benefits including pension scheme and staff discounts
A friendly, supportive and modern working environment
Staff discounts on vehicles, servicing and parts

If you’re passionate about customer service, thrive in a dynamic dealership environment, and want to develop your career with an established automotive group, we’d love to hear from you.

Apply today and start your journey with Thurlow Nunn in Norwich!

Apply Now

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automotive service advisor jobs in aylsham, nfk

Senior Service Advisor

Senior Service Advisor

Service Advisor

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Sales & Parts Advisor

Parts Advisor

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