About CMR Surgical
At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and were on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.
Our valuesAmbitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.
Were breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what youre capable of.
About the Role
The Credit Controller is responsible for managing and collecting outstanding customer balances. This role focuses on reducing aged debt, maintaining positive customer relationships, resolving payment disputes, and ensuring timely cash collection in accordance with company policies and credit terms.
The successful candidate will collaborate closely with customers, Sales, Customer Success, Finance, and other internal stakeholders to proactively manage receivables and support the company's cash flow objectives.
This role is offered on a hybrid basis, with a minimum of 3 days a week being based in the office.
Responsibilities
- Manage a portfolio of customer accounts across all global entities.
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Monitor outstanding invoices and proactively contact customers regarding overdue balances.
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Execute collection activities through phone calls, emails, and customer portals.
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Investigate and resolve billing discrepancies, payment disputes, and account issues.
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Maintain accurate collection notes and account status updates within ERP and collection systems.
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Reconcile customer accounts and ensure payments are correctly allocated.
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Work closely with Sales, Customer Success, and Finance teams to resolve collection barriers.
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Execute invoicing processes in close collaboration with cross functional teams, ensuring timely, accurate billing and effective resolution of discrepancies
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Identify high-risk accounts and escalate issues to management when appropriate.
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Support month-end and quarter-end close activities related to Accounts Receivable.
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Prepare aging reports and provide regular updates on collection performance to leadership and key commercial stakeholders
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Own and continuously improve customer master data quality, ensuring accuracy, completeness, and consistency across systems.
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Ensure compliance with company policies, internal controls, and regional regulations.
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Assist with credit reviews and account assessments as needed.
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Contribute to process improvement initiatives to enhance collection efficiency and customer experience.
Wed expect you to be willing to turn your hand to anything within the Finance remit that helps the team deliver its objectives.
About you
To be successful in this role, youll need to have/be:
- Experience managing global and complex customer accounts
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Strong understanding of Accounts Receivable processes and aging management.
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Experience using ERP systems such as Oracle, NetSuite, or similar platforms and proficiency in Microsoft Excel and Microsoft Office applications.
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Strong written and verbal communication skills in English and additional European language skills beneficial (e.g., French, Italian, Spanish).
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Experience in a multinational or shared services environment.
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Knowledge of international payment practices.
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Familiarity with credit risk assessment and dispute management processes.
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Strong negotiation and influencing skills.
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Excellent customer service and relationship management abilities.
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Analytical and problem-solving mindset.
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Attention to detail and accuracy.
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Ability to prioritize workload and manage multiple accounts simultaneously.
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Strong organizational and time management skills.
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Ability to work independently and collaboratively within a team environment.
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Resilience and professionalism when handling challenging collection situations
Why Join Us?
We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.
Interested? Wed love to hear from you!
This role requires candidates to have eligibility to work within the UK.
Strictly no agencies
