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Performance and Quality Officer - Permanent

HM Prison & Probation Service -
Ashington

Apply Now

Job details

Full-time
£30,001 - £50,000 a year
7 days ago

Benefits

Annual leave
Company pension
Employee discount
Childcare

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Management
Performance management
Administrative experience
Presentation skills
NVQ

Full job description

General Information

Salary

£37,238 - £44,520

Working Pattern

Full Time

Vacancy Approach

External

Location

Ashington, Darlington, Durham, Gateshead, Middlesbrough, Newcastle-upon-Tyne, Newton Aycliffe, Peterlee, South Shields, Stockton-on-Tees, Sunderland

Region

North East

Closing Date

10-Jul-2026

Business Unit

NPS North East Performance and Quality (2021)

Post Type

Permanent

Civil Service Grade

Other

Number of jobs available

Reserve List

12 Months

Job ID

19343

Descriptions & requirements

Job description

This is a permanent position for a Performance & Quality Officer within the North East Probation Service Performance Team (based within the regional Performance & Quality Team). The successful candidate will work ly with the Performance Manager, P&Q Officers and Performance Analysts to support the provision of high quality management information and analysis, and in supporting PDUs in maintaining and enhancing performance.

Our Performance Team forms part of the wider Performance & Quality Team for the North East Probation Service. It consists of a Performance Manager, P&Q Officers and Performance Analysts. The Performance Team are responsible for supporting the NE Region in ensuring compliance with national performance measures and metrics, production of performance information and development of dashboards and tools to support operations. The team also work ly with PDUs within the Region to ensure the appropriate use of, and correct recording associated with performance measures.

Overview of the job

The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.

Summary

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
Developing and delivering a quality improvement programme for the Division
Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
Running improvement initiatives to address opportunities for performance improvement

Working with other PQO’s to share best practice and maximise improvements in quality and performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

Provide guidance for delivery of effective practices across the LDU clusters
Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
Implement systems for reviewing and assessing effective practice within the LDU clusters
Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
Contribute to a culture of innovation and continuous improvement

Performance management within the LDU Clusters

Support performance management of LDU clusters within the division
Identify opportunities for performance improvement and analysing trends within LDU clusters
Support the implementation of performance plans within LDU clusters and monitor their effectiveness
Work with PQO colleagues to share good practice and promote performance initiatives

Quality Management

Support continuous quality improvement
Implement best practice initiatives internally
Monitor compliance with quality systems

Develop Team and Partnership Working

Be responsible for establishing effective working relationships with other teams and with colleagues
required
required
Support a performance and quality-focused organisation

Plan and organise

Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs w

appropriate
Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
Share knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively

Providing information, feedback and advice
Influencing and persuading
Participate in meetings using appropriate skills, styles and approaches

Enhance your own performance

Manage own resources and professional development

Use information to support decision makers

Liaise with staff to receive, collate and analyse information, compiling reports as necessary
Develop and utilise data to identify trends and recommend action to maintain and enhance performance
Comply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

Support a culture and systems that promote equality and value diversity
Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects

Ensure an effective approach to project and process evaluation
Manage a programme of complementary projects
Enable others to carry out project management roles
Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

Changing and Improving

Working Together
Managing a Quality Service
Delivering at Pace

Essential Experience

Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).

Ability

Demonstrate the ability to maintain information & administrative systems including databases.

Additional Information

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);
To Ministry of Justice Resourcing team ([email protected]);
)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference 19343

Job Description Attachment

NPS-JES-0020-Performance-and-Quality-Officer-v2.0.pdf (Job Description Attachment)

Select new file

Application form stage assessments

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

Experience of Performance Management
Experience of problem-solving skills including analytical, evaluative and outcome focused techniques
Operational experience of working in a probation setting
Experience of quality systems and implementing quality improvement initiatives
Ability to maintain information and administrative systems, including databases.

Evidence of Experience

CV or Work History, Statement of Suitability

Technical

Technical Questions Application Form Question Word Limit

250

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus notes

Specific qualification requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus notes

Interview stage assessments

Interview Dates

To Be Confirmed

Behaviours

Changing and Improving

Working Together

Managing a Quality Service

Delivering at Pace

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Level of security checks required

DBS Standard

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Apply Now

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