Helpdesk specialist Work, Jobs in Bacup, Lan (with Salaries)

Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
Engagement & Organisational Development Assistant & Divisional Support
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Office
9d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
FM Systems Support Officer
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Static Technical Operative - Electrical
Equans —Manchester
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
1d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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helpdesk specialist jobs near bacup, lan

Customer Service Advisor

The Beauty Tech Group Trading Limited
Manchester

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Hospitality
Communication skills
Help desk

Full job description

Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers helping them get the most from world class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

Handle all first touch customer queries via email, live chat, and WhatsApp covering orders, deliveries, product questions, and account queries.
Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
Maintain first reply time and SLA targets across all channels.
Accurately log and categorise all tickets in Dixa every time, without exception.
Handle Amazon CS queries within the 24-hour SLA window.
Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
Escalate any query beyond your resolution capability to your TL promptly.

Skills, knowledge & expertise:

Previous experience in a customer facing role CS, retail, or hospitality.
A background or genuine interest in the beauty and skincare industry is highly desirable.
Excellent written communication clear, warm and professional.
Comfortable working at pace across multiple channels simultaneously.
High attention to detail when logging and categorising tickets.
A positive attitude and genuine care for the customer experience.
Familiarity with helpdesk tools is a bonus but not essential, we'll train you

Why work at The Beauty Tech Group:

At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.

Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.

Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.

What is in it for me:

Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
25 days holiday (increasing with service) + Holiday Buy scheme
Auto enrolment pension scheme
Free parking
Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
Cycle to Work, and EV/tech schemes
Supported studies, employee Assistance Programme and enhanced family leave
Social events, office brunches and career development opportunities

Recruitment process:

Application reviewed by Talent Acquisition Team
Initial call with the Talent Acquisition Team
Video Interview with the Customer Service Manager
In person interview at the office (including short task)
Feedback

At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.

Quick apply

Refine Your Search

helpdesk specialist jobs in bacup, lan

Customer Service Advisor

ITSM Helpdesk Specialist (ITIL)

Engagement & Organisational Development Assistant & Divisional Support

IT Manager

Service Desk Analyst

FM Systems Support Officer

Building Manager

Static Technical Operative - Electrical

Mobile Technical Operative - Mechanical

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