Line it Work, Jobs in Badlesmere (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Azure
- Customer service
- Windows
- Employee discount
- Life insurance
Quick apply
Estate Agent
The Property Experts —Ashford
- £8,400 a month
- Remote
- Sales
- Administrative experience
Electrical Control and Instrumentation Technician
M Group —Chatham
- £45,000 - £52,000 a year
- Engineering
- Annual leave
- Employee assistance programme
IT Support Engineer & Cyber Security (L2+)
Goaco —Ebbsfleet
- Weekend availability
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Prisoner Escort and Driver
Serco Plc —Sittingbourne
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Park Transport Driver
Port Lympne Hotel & Reserve —Lympne
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Driving
- Free parking
- Store discount
Quick apply
7d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
PAT Testing Engineer Ashford
JR PAT Testing —Ashford
- Part-time
- Travel
- Flexible schedule
Bar staff / 530 - The County Hotel, Ashford
J D Wetherspoon plc —Ashford
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
4d
Production Quality Specialist, Manufacturing (12 Month FTC - Site Based)
Jazz Pharmaceuticals —Sittingbourne
- ERP systems
- Microsoft Office
- IT
- Annual leave
15h
Senior Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Microsoft Outlook
- No degree
- Computer networking
- Employee discount
- Life insurance
Quick apply
PAT Testing Engineer Kennington
JR PAT Testing —Kennington
- Part-time
- Travel
- Flexible schedule
Senior Ranger
Sussex Wildlife Trust —Rye
- £32,474 a year
- Full-time
- Employee assistance programme
- Employee discount
2d
Royal Mail Delivery Driver - Canterbury Delivery Office
Angard Staffing —Canterbury
- £13.07 - £19.59 an hour
- Temporary
7d
Setter / Product Assembler
Jacksons Fencing —Ashford
- £13.33 an hour
- Overtime
- Free parking
- Health & wellbeing programme
Quick apply
1d
Experienced Inventory & Demand Planner
MattressNextDay —Whitstable
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Free parking
- Employee discount
Quick apply
SITS Support Officer
Canterbury Christ Church University —Canterbury
- £32,080 - £36,636 a year
- Full-time
- University
7d
Analyst (Sittingbourne)
Essex Police and Kent Police —Sittingbourne
- £33,696 a year
- Full-time
- Microsoft Word
- SQL
- Analysis skills
6d
HR, People & Culture Coordinator
Sports Connect —Faversham
- £13.45 - £15.45 an hour
- Part-time
- Computer literacy
- Travel
- Human resources
- Free parking
- Annual leave
Quick apply
22h

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

line it jobs in badlesmere

Service Desk Technician

Analyst, Enterprise Service Desk

Estate Agent

Electrical Control and Instrumentation Technician

IT Support Engineer & Cyber Security (L2+)

Prisoner Escort and Driver

Park Transport Driver

2nd Line IT Engineer

PAT Testing Engineer Ashford

Bar staff / 530 - The County Hotel, Ashford

Production Quality Specialist, Manufacturing (12 Month FTC - Site Based)

Senior Analyst, Enterprise Service Desk

PAT Testing Engineer Kennington

Senior Ranger

Royal Mail Delivery Driver - Canterbury Delivery Office

Setter / Product Assembler

Experienced Inventory & Demand Planner

SITS Support Officer

Analyst (Sittingbourne)

HR, People & Culture Coordinator

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