(senior grade) Work, Jobs in Baildon, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Senior Public Health Specialist
City of Bradford Metropolitan District Council —Bradford
- £53,384 - £57,521 a year
- Call to connect
- English
- Team management
- School
13d
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
2d
Senior Therapist
Surface Clinic —Shipley
- £13 - £15 an hour
- Full-time
- Customer service
- English
- Patient care
- Store discount
- Employee discount
Quick apply
Employability Infrastructure & Partnerships Manager
Leeds Beckett University —Leeds
- £50,235 - £58,225 a year
- University
2d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Housing Officer Support
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Annual leave
12d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
2d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
3d
Principal Legal Officer (PO4)
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Senior Controls Technician - Mobile
Biffa Waste Services —Leeds
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Team Leader
HM Courts & Tribunal Service —Bradford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Work from home
Senior Acoustics Officer
Leeds City Council —Leeds
- £37,280 - £42,839 a year
- Full-time
- Project management
- No degree
- Mentoring
- Annual leave
4d
School Improvement Adviser
Leeds City Council —Leeds
- From £41,700 a year
- Full-time
- Computer literacy
- Organisational skills
- IT
- Annual leave
6d
Senior Content Designer - £57,028-£64,672 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £57,028 - £64,672 a year
- Full-time
- Presentation skills
- No degree
- Mentoring
- Annual leave
- Sick pay
3d
Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
Housing Officer
Heylo —Leeds
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Advisory Senior Consultant
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Continuous improvement
Exams Officer
Delta Academies Trust —Bradford
- £29,540 - £32,061 a year
- Full-time
- English
- School
Senior Site Supervisor
Delta Academies Trust —Bradford
- £27,254 - £29,064 a year
- Full-time
- School
9d

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(senior grade) jobs near baildon, wyk

Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year
2 days ago

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

(senior grade) jobs in baildon, wyk

Customer Services Team Leader

Senior Public Health Specialist

Colleague Relations Senior Manager

Senior Therapist

Employability Infrastructure & Partnerships Manager

Large and Complex Loss Handler

Housing Officer Support

Service Delivery Manager

Customer Services Team Leader

Principal Legal Officer (PO4)

Senior Controls Technician - Mobile

Team Leader

Senior Acoustics Officer

School Improvement Adviser

Senior Content Designer - £57,028-£64,672 p.a. + benefits

Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate

Housing Officer

Advisory Senior Consultant

Exams Officer

Senior Site Supervisor

I want to receive the latest job alerts for (senior grade) in baildon, wyk

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