Administration manager Work, Jobs in Bailleston, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Administration Assistant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Flexible schedule
Office and Administration Manager
Greenbelt Group —Glasgow
- £28,000 - £32,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Chief Executive's Executive Assistant
East Renfrewshire Council —Giffnock
- £39,344 - £43,706 a year
12d
NIHL Administration Manager
Davies —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Office Manager
Crossbill Distilling Ltd —Glasgow
- £27,500 - £32,500 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
5d
Accounts & Admin Manager
PAK Motors (Glasgow) LTD —Glasgow
- From £12.71 an hour
- Full-time
- English
- Administrative experience
- Accounting
- Free parking
Quick apply
Assistant Management Accountant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £30,296.45 a year
- Full-time
- Microsoft Excel
- IT
12d
Front Office Manager
Dalata —Glasgow
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee assistance programme
Quick apply
10d
Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Communication skills
11d
Assistant Front Office Manager
AC by Marriott Glasgow-Front Office/Reception —Glasgow
- Weekend availability
- Hotel
- Front desk
- Guest services
- Employee assistance programme
Quick apply
9d

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Administration Assistant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
Liaising with field-based engineers for updates via email and telephone. Answering general queries or passing to the relevant department.
HMRC Payments Administrative Officer (Backshift)
HM Revenue and Customs —Glasgow
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or…
£28,016 a year
10d

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administration manager jobs near bailleston, glg

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

administration manager jobs in bailleston, glg

Service Desk Team Leader - Glasgow Head Office

Administration Assistant - Glasgow Head Office

Office and Administration Manager

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Chief Executive's Executive Assistant

NIHL Administration Manager

Office Manager

Accounts & Admin Manager

Assistant Management Accountant - Glasgow Head Office

Front Office Manager

Contract Administrator - Glasgow Head Office

Assistant Front Office Manager

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