Service desk engineer Work, Jobs in Bailleston, Glg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
9d
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Customer service
- English
- Microsoft Office
Geo-environmental Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Travel
- Organisational skills
IT Airport Engineer - Glasgow Airport
ESP Global Services Limited —Paisley
- £25,114.96 a year
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
10d
IT Helpdesk Apprentice
QA Apprenticeships —Paisley
- £19,000 a year
- Monday to Friday
- SQL
- Communication skills
3d
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
2d
Infrastructure Engineer (2nd Line)
Chemify Ltd —Glasgow
- Full-time
- Azure
- Engineering
- AWS
Quick apply
7d
Shift Technician, Engineering Services
JLL —Glasgow
- Maintenance
- Leadership
- Communication skills
Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
4d
Shift Technician, Engineering Services
NAB-Jones Lang LaSalle Services —Glasgow
- Full-time
- Maintenance
- In-person
- Leadership
Quick apply
Principal or Senior Heritage Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Driving
Lead Software Engineer - Trading Platforms
JPMorganChase —Glasgow
- Full-time
- System design
- Java
- AWS
3d
Helpdesk Administration Apprentice
Mitie —Glasgow
- £17,056 a year
- Full-time
- No experience needed
- Business
Python Lead Software Engineer
JPMorganChase —Glasgow
- Full-time
- Computer Science
- Engineering
- System design
Senior Safety Consultant
Natural Power —Glasgow
- Monday to Friday
- Leadership
- Annual leave
- Employee assistance programme
10d
Engineering Geologist
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Supervising experience
9d
Senior Geo-Environmental Engineer
BakerHicks —Glasgow
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Principal Water Quality Scientist/ Modeller
AECOM —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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service desk engineer jobs near bailleston, glg

2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

9 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

service desk engineer jobs in bailleston, glg

2nd Line Support Engineer

Service Desk Engineer - Glasgow

Geo-environmental Consultant

IT Airport Engineer - Glasgow Airport

IT Helpdesk Apprentice

Digital Help Desk Apprentice

Infrastructure Engineer (2nd Line)

Shift Technician, Engineering Services

Lead End User Computing Engineer (Sharepoint/Power Platform)

Shift Technician, Engineering Services

Principal or Senior Heritage Consultant

Lead Software Engineer - Trading Platforms

Helpdesk Administration Apprentice

Python Lead Software Engineer

Senior Safety Consultant

Engineering Geologist

Senior Geo-Environmental Engineer

Principal Water Quality Scientist/ Modeller

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